First Mortgage

We had a wonderful experience working with First Mortgage! Katerina and Carrie provided exceptional service throughout our home-buying journey. They were always responsive, professional, and took the time to explain every detail clearly, making the whole mortgage process smooth and stress-free. We couldn't have asked for better support and highly recommend First Mortgage, especially Katerina and Carrie, to anyone looking for a reliable mortgage broker!

Had a great experience with First Mortgage! Carrie and Katerina were both extremely helpful and supportive throughout the whole process. My fiancé and I are both first time buyers and the first mortgage team were great at walking us through each step. Would highly recommend for any first time buyer!!!

First Mortgage have been absolutely brilliant and have guided us every step of the way, explaining everything clearly and giving us invaluable advice. Carrie and Katerina from First Mortgage (George Street, Aberdeen branch) have been so helpful with the whole process and have made being a first time buyer as stress-free as possible. They've been excellent and I'd highly recommend First Mortgage.

From our very first meeting with Cameron, we felt completely at ease and much more informed about purchasing our first home. We went into the process with very little knowledge about mortgages, but Cameron took the time to explain everything clearly and made sure we understood our options. No question was ever too much trouble, and we always felt reassured whenever we needed guidance. Throughout the entire process, Cameron and Katerina kept us regularly updated. Katerina was very helpful emailing us every three days to keep us informed of our mortgage’s progress, which gave us great peace of mind. Their communication, professionalism, and support made what could have been a stressful experience feel smooth and straightforward. We couldn’t recommend them highly enough!

I would like to leave a review because I had an exceptionally positive experience working with this agency. In my opinion, professionalism is essential, but the human touch is just as important, and that is exactly what I experienced throughout the entire process. My mortgage advisor was Staci Carr. From our very first meeting, I received so much valuable information, and everything was explained so clearly and simply that I was genuinely impressed. I would also like to mention that I am originally from another country and have only been living in Scotland for three years, so buying a property here was a completely new experience for me. I had countless questions and concerns, but thanks to Stacey, I felt confident and supported every step of the way. I would also like to highlight how efficient the agency was. Unlike other companies, where I had to wait weeks for an initial appointment—and some never even called me back despite me submitting two enquiries—everything here was quick, professional, and well organised. I always received clear, thorough answers, as well as help and support with every question I had. Perhaps the best testament to how much I trusted Stacey is that I was happy to wait for her to return from her holiday, even though I really didn't want to delay the already lengthy home-buying process any further. Continuing to work with her was far more important to me than moving to another advisor or company. I wholeheartedly recommend this agency to anyone looking for professional, reliable, and genuinely caring support. My sincere thanks go to both Staci Carr and Katerina Dvorakova for their kindness, dedication, and outstanding professionalism throughout the entire process.

Me and my partner’s experience with first mortgage was fantastic especially being first time buyers and essentially knowing nothing about the process. Our advisor Neil Malcolm at the holburn branch was outstanding in being helpful with the entire process and an all round great person to interact with, leaving no stone unturned in making sure we got the best service. In addition Katerina from the George street branch was a great help in assisting us further and has been very helpful and communicative in the later processes of securing our mortgage. Can’t express our thanks enough for all their help.

As first-time home buyers, we found the process a little daunting and lacked knowledge on many of the key aspects needed to make the transition from renting to homeowners as smooth and cost-effective as possible. Cameron and Katerina in the Aberdeen branch were outstanding throughout the entire process. They helped build our confidence from the very beginning, patiently answering our many questions about mortgages, affordability, deposits, solicitor requirements, timelines, and the overall home-buying journey. Their guidance helped us better understand each stage and made what initially felt like an overwhelming process much more manageable. Both Cameron and Katerina were always quick to respond to emails, kept us informed at every step, and treated us with genuine compassion, professionalism, and care. We never felt like just another client; they took the time to explain things clearly and ensured we felt comfortable and informed when making important decisions. This level of support was exactly what we needed as first-time buyers, and they made the entire experience far easier and less stressful than we had anticipated. We are incredibly grateful for their help and would highly recommend Cameron, Katerina, and the Aberdeen team to anyone looking for expert advice and excellent customer service when purchasing a home.