Financial Adviser CompareAdd your business
← Back to Luton
FI

Frankly Insurance

5.0(162 reviews)See reviews ↓·Luton

What customers say

Based on genuine customer reviews

Frankly Insurance has earned long-standing loyalty among private and business clients who return year after year for help with their cover. Earl is named repeatedly in accounts for his responsiveness, patience and the clarity with which he explains policy details, and an aspect raised across a number of reviews is the care taken to understand a client's circumstances before any recommendation is made. A number of reviews mention competitive quotes secured through diligent searching, alongside the smooth handling of renewals, new policies and claims when matters become complicated.

Property managers and business owners note that questions are answered promptly and that unfamiliar processes, including excess arrangements, are talked through rather than left unexplained. The personal service and willingness to follow matters up, combined with a friendly and professional manner, keep clients coming back and recommending the firm to others in their industries. Long-term relationships are a recurring theme, with one customer referring to more than sixteen years of dealings and another describing Earl as their go-to contact for all their properties.

Frankly Insurance — Customer photo

Reviews

Reviews are taken from publicly available sources.

SM
Simon Manzi31 August 2026

Use the insurance company.. I was searching for a while, nobody could beat their quotes. Earl is a nice guy and very professional I had trouble finding any cheaper insurance company . I use them for all my properties.

SS
Sadije Sinani31 July 2026

Thank you to Earl who has been a great help for many years. Our go to guy!

KR
Katty Rodrigues10 July 2026

Excellent service from Earl and the team at Frankly Insurance. The whole process was smooth, professional, and easy to understand. Earl was responsive, patient, and took the time to answer all my questions while finding me a competitive quote. I really appreciated the personal service and would happily recommend Frankly Insurance to anyone looking for reliable insurance advice.

SS
Sarah Smith6 July 2026

Mike is very good, takes the time to understand your insurance needs he followed up, and responded very quickly, especially some of the details of the questions I wanted to raise with the insurer. Highly recommended

AR
Alex Rich19 June 2026

As a property manager, Frankly recently helped me arrange a buildings insurance policy renewal for a residential estate. I spoke with Earl who was extremely responsive and clear in his communication throughout, making the process as smooth as possible. Would definitely recommend their services.

MH
Marie Humphreys29 May 2026

We have used Frankly Insurance for a few years now and cannot fault them! Amazing customer service and nothing is too much trouble for Earl. Highly recommend.

PH
Pamela Hatswell25 April 2026

It is not only at the beginning choosing the right policy for your needs but also when things go wrong having a smooth process to complete. I have always asked my broker to find the best company based not on price but on resolution. It is my second time needing to make a claim in some 16 years and I have been made aware of the unfamiliar process and would only add it is important to talk through the excess before you finally decide on your premium. With this broker you are in safe hands. Thank you Frankly Insurance.

Insurance brokers in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Frankly Insurance (this page)★ 5,0162No
2WORLDIN LIMITED★ 5,086No
3SORT OUTS★ 4,5100Yes
4Howden Insurance Brokers - Dunstable★ 4,430No
5Howden Insurance Brokers - Luton★ 4,467No
Contact
+441727634300www.franklyinsurance.co.uk89 Beech Rd, St Albans AL3 5AP
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed