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Kelvin Smith

Kelvin Smith

4.7(12 reviews)See reviews ↓·Glasgow

What customers say

Based on genuine customer reviews

Commercial property insurance is the service that comes through most clearly in feedback on this Glasgow brokerage, with reviews describing cover arranged for business premises and a long-standing relationship that clients choose to renew rather than revisit. Speed is a recurring point: one account of a telephone enquiry describes everything being resolved in a matter of minutes, without the automated systems that frustrate so many callers.

Staff are named repeatedly, particularly Susan, who is praised for knowing a client's business in detail and asking the questions that establish whether cover is genuinely adequate, and Sarah, who is described as going beyond what the role requires and securing competitive terms on renewal. Graeme is also mentioned by a client of ten years.

Several reviewers single out the friendliness of the office team and the willingness to help, while others highlight the support received after a policy is in place, not only at the point of sale. Value for money features in accounts of renewals, where clients report that quotes remained keen year after year. The absence of call queues and the responsiveness of the whole team are points that come up often, leaving clients to describe the whole process as stress-free.

Business-to-Business service

Reviews

Reviews are taken from publicly available sources.

LT
Lisa Turner7 May 2025

OMG No automated service. Spoke with a female advisor and off the phone it less than 10 minutes. Everything sorted. Off for a cup of tea to celebrate. Brilliant Service Kelvin Smith.

AB
Akash Bhatti26 November 2024

Been with Kelvin Smith for 10 years now and have had Graeme and now Sarah help me find the best and cheapest insurance for our commercial properties. Sarah truly goes above and beyond in providing a great service and always gets competitive prices 5 stars all the way would highly recommend this brokerage!!!

OA
OLADAYO ABEL27 September 2024
SF
sharon fairley25 October 2022

We have been with other companies over the years, and have just renewed again. Would never look anywhere else, the company and the whole office team has great values, and we deal with Susan who knows my business inside out, asks questions that others never did, as she always wants to make sure you are covered with no hidden surprises. Thank you :-)

ఌM
ఌChris Millar ఌ25 October 2022

Fantastic Service, Highly recommend, Susan is Brilliant to deal with, always happy to help and excellent after sales service in terms of support.

RB
Robert Blair11 October 2022

Excellent service friendly and helpful staff. Nothing a problem.

CI
Craig Irving16 September 2022

Terrible service from Susan. First of all she said they would not provide a quote until I told her what my current insurer was quoting for our renewal. Then told me that insurers wouldn't quote as our grades were not high enough (which wasn't true). Insurers I've approached directly have been more than happy to quote... Very unprofessional in my experience

Insurance brokers in Glasgow compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 7 businesses in this category in Glasgow are compared.

RankProviderRatingReviewsOpen Sat.
1Gateway Insurance Services Ltd★ 5,024No
2Evalee Insurance Brokers★ 5,08No
3Howden Insurance Brokers - Partick★ 4,952Yes
4Howden Insurance Brokers - Mount Florida★ 5,03Yes
5Dawn Insurance★ 5,03No
6Kelvin Smith (this page)★ 4,712No
Contact
+441414295116www.kelvinsmith.com2nd Floor, The Sinclair Building, 18-20 Eagle St, Glasgow G4 9XA
Working hours
Monday09:00–16:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–16:30
SaturdayClosed
SundayClosed