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NFU Mutual Great Milton

5.0(17 reviews)See reviews ↓·Oxford

What customers say

Based on genuine customer reviews

Great Milton, Oxfordshire serves as the base for NFU Mutual, an insurance broker handling car and motor, home and business cover alongside financial planning. Customers repeatedly describe a personal and professional service that makes them feel understood rather than processed, with several noting their long-standing loyalty to the agency, in some cases spanning decades. Mollie Sweeney-Soffe is named for handling motor, breakdown and travel insurance updates with courteousness and efficiency, while Benjamin Rowell is praised for a swift, cheerful telephone manner and for spotting a refund.

A point that comes up often is the speed and reliability of claims handling; reviewers mention conservatory roof damage and a collapsed hall ceiling being resolved sympathetically, with appointed contractors completing the work to a high standard. Claims arising abroad, including medical costs incurred in India, are settled promptly with regular contact maintained throughout. Reviewers value clear explanations of cover for farms, horses and businesses, and note that the service is well worth any modest difference in premium. Problems, including an error made almost a year previously that threatened a significant cost, are described as being resolved through persistent effort on the customer's behalf.

Car and Motor Insurance AgencyFinancial AdvisorFinancial plannerHome Insurance AgencyInsurance brokerInsurance company

Reviews

Reviews are taken from publicly available sources.

HB
Hannah Bichard11 June 2026

We really cannot thank NFU Mutual highly enough for their recent help in sorting out a problem. We had made a silly mistake, almost a year ago, which was to have cost us a significant sum. Once notified, their helpful staff went to no end of trouble to find a solution on our behalf and completely eliminate the problem. We will happily continue to let them handle all of our insurances.

JR
Joy Redman10 June 2026

Staff are unfailingly helpful and friendly, when we did have a claim it was dealt with promptly and efficiently.

KB
Kay Beesley9 June 2026

Oxford Office have been clients of NFU Mutual for over 30 years and would not consider going anywhere else for our insurance needs. Throughout that time, the team at NFU Mutual Great Milton Agency has consistently provided a personal, professional, and stress-free service. Whether for our business insurance, home insurance, or even cover relating to our horses, they have always taken the time to understand our requirements and provide the right advice and support. What sets NFU Mutual apart is the personal approach. Having dedicated people who know us and our circumstances gives us complete confidence that we are in safe hands. The team has supported us throughout both our business and personal journeys, making insurance straightforward and hassle-free. We highly recommend NFU Mutual Great Milton Agency to anyone looking for excellent customer service, expert advice, and a genuinely personal approach to insurance.

KR
Katrina Rowton-Lee4 June 2026

NFU Great Milton have always provided us with helpful and expert advice across our home and lifestyle and more specialist insurance. I can highly recommend this branch and it is so lovely to be able to talk to a real person who knows us and our insurance needs!

AM
Abigail Mawer29 May 2026

Had a great conversation with Isabelle and Gage regarding horse insurance. They were both really helpful and knowledgeable and helped me through the process. Great team.

PW
Penelope Warren-Price13 May 2026

We have been NFU customers for a good number of years and would like to compliment the Great Milton, Oxfordshire branch. In particular Mollie Sweeney-Soffe who deals with us and our insurance with courteousness and efficiency. The NFU are lucky to have her working for them.

V
vivlag16 May 2026

I couldn’t manage my insurance without the NFU. Unfailingly helpful and kind staff. Nothing is ever a problem. And they deal with claims brilliantly so I don’t have to worry about anything. I always recommend them to my friends or family.

Insurance brokers in Oxford compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Oxford are compared.

RankProviderRatingReviewsOpen Sat.
1NFU Mutual Great Milton (this page)★ 5,017No
2GT Insurance Services★ 5,014Yes
3Bannard Insurance Brokers★ 5,013No
4Spires Insurance Brokers★ 5,010No
5Howden Insurance Brokers - Oxford★ 4,533No
Contact
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed