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PFG Mortgages

PFG Mortgages

5.0(389 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

PFG Mortgages receives steady praise for mortgage and protection advice delivered with patience and clarity. Reviewers often describe long-standing relationships with the firm, returning over many years for remortgages and purchases, and passing the team's details to family and friends. Something that features in review after review is the quality of communication: named advisers including Kim Spencer, Jonny Craven, George Ioannou, Laura Burnett-Thomas, Stacey and Kimberley Spencer are credited with setting out options thoroughly, replying quickly and keeping buyers informed throughout.

First-time buyers in particular describe the process as straightforward and free of stress, even when property restrictions, part exchange complications or collapsed sales stretched a purchase over many months. Customers note that questions were answered without judgement, that appointments were arranged around their own schedules, and that help continued after completion.

Alongside mortgages, clients report arranging life cover, income protection and buildings cover through the same team, valuing that the paperwork was dealt with for them. Reliability paired with a genuinely helpful manner runs through the feedback, with advisers staying attentive during lengthy transactions and moving cases forward when required. Patience across extended property searches and a friendly, knowledgeable approach are highlighted again and again, especially by those buying their first home.

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Reviews

Reviews are taken from publicly available sources.

KB
Kiera Bowe2 August 2026

We had a fantastic experience with Kim from start to finish. Communication was excellent throughout, and she was always happy to speak at times that suited us, even outside of typical working hours. She was incredibly helpful, responsive, and no question ever felt like too much to ask. She made the whole process feel straightforward and stress-free. We wouldn't hesitate to recommend Kim to anyone looking for a mortgage adviser!

DT
Debbie Thompson14 July 2026

I received great service from both Kim and Kimberly, who ensured my 2x mortgages were appropriate to my needs and went through smoothly. They gave great communication and updates, supporting me throughout the process. Their assistance was greatly appreciated.

JB
Joe Bloggs12 July 2026

Where to begin? Kimberley Spencer and Kimberly Smith have been excellent throughout a lengthy purchase and have always been attentive, polite and highly knowledgeable when I needed help. I would absolutely recommend PFG based on my experience to family and friends and wouldn't hesitate to use them again. Thank you for all your help from start to finish!

TT
Tanya Tambedou11 July 2026

I first met George in February 2025 through a recommendation while my house was on the market. What started as a straightforward mortgage application turned into an 18-month journey filled with setbacks, including issues with a part exchange, property restrictions, and multiple failed sales. Throughout the entire process, George was fantastic. Every time something changed, he took the time to review the figures, explain my options clearly, and help me make informed decisions. No question was ever too much trouble, and he was always available to offer advice and reassurance when things became stressful. One thing I really appreciated was how proactive George was throughout the whole process. As things changed and mortgage rates moved, he was always checking to see if there was a better deal available for us. It was reassuring to know he was looking after us every step of the way. Thanks to George's knowledge, patience, and dedication, we finally secured our dream home. After such a long and challenging journey, I can't thank him enough for all his support. He is mortgage advisor for life 😊

AB
Andie Blanchard8 July 2026

Stacey and Kimberley were amazing at helping us move into our home! For the second time, Stacey has helped us secure our mortgage and the perfect house for our family. She helped answer every question, big or small, supported with not only the mortgage but general moving queries and has been there every step of the way! I cannot fault their service - Kimberley kept up with our transaction all the way through and helped push things along when needed. If we decide to move again, the first person I'll be in touch with is Stacey.

ND
Norfolk Daily Fresh3 July 2026

I recently worked with Kim Spencer at Premier Financial Group to arrange my mortgage, and I cannot recommend her highly enough. Kim was absolutely fantastic from our very first conversation. She took the time to explain every option clearly, answered all my questions patiently, and walked me through the whole process step-by-step. She was always quick to reply, kept me fully updated at every stage, and made what I thought would be a stressful experience feel easy and stress-free. Kim is incredibly helpful, knowledgeable, and truly goes the extra mile to get the best deal for you. If you’re looking for a mortgage advisor you can trust, I would definitely recommend Kim and the whole team at Premier Financial Group. Thank you so much for all your help!

LL
Lola Lince2 July 2026

Whole family have used Stacey Curson many times for new mortgages and for renewing mortgage deals when needed . Stacey and her team are friendly, professional, and provide regular updates through the whole process . Always return calls and emails and provide advice in a super helpful, friendly manner . Highly recommended have been using for over 10 years now .

Financial advisers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1PFG Mortgages (this page)★ 5,0389No
2Anglian Wealth Management★ 5,055No
3Yellow Brick Financial Planning Ltd★ 5,047Yes
4Insight Financial Associates Ltd.★ 4,9118No
5Smith & Pinching Financial Services Limited★ 4,8122No
Contact
+441603750000www.premierfinancialgroup.co.ukIndependent House, 18-20 Thorpe Rd, Norwich NR1 1RY
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed