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The Mortgage Lady UK

The Mortgage Lady UK

5.0(113 reviews)See reviews ↓·Liverpool

About the company

The Mortgage Lady UK is a whole-of-market mortgage brokerage based in Liverpool. It has over 15 years of experience in the mortgage industry and serves clients across the UK. The brokerage specialises in matching mortgage products to individual circumstances. It provides mortgage advice for first-time buyers, home movers, remortgaging, and buy-to-let investments. The Mortgage Lady UK is operated by Aspire 2011 LLP.

What customers say

Based on genuine customer reviews

Mortgage applicants with less straightforward circumstances, including self-employed and solo buyers, feature prominently in the feedback for this Liverpool broker, and the name that recurs throughout is Jen. Customers describe how she turned a process they had expected to be daunting into something manageable, taking time to explain each stage in plain terms and never making anyone feel foolish for asking questions.

Reviews time and again mention her patience with the volume of queries sent her way, whether by message, call or email, and note that replies arrived quickly and at unusual hours, which gave reassurance while decisions were pending. Speed is another theme: applications were submitted promptly, agreements in principle came back within days, and offers followed without the delays customers had feared. The breadth of cases handled comes up often, from first homes and remortgages to a business mortgage and a self-employed purchase, with advice on the available options described as clear and well matched to the situation.

Her friendly, professional manner is praised as much as the technical handling, and borrowers say they felt supported rather than processed. Being guided through the paperwork and having the lender liaison managed on their behalf is a point that comes up often, and the relief of a stressful purchase becoming straightforward is the note the accounts end on.

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The Mortgage Lady UK — Customer photo

Reviews

Reviews are taken from publicly available sources.

KP
Karen Podesta31 July 2026

We couldn’t recommend Jen highly enough. From start to finish, she’s made what we expected to be a stressful process feel incredibly straightforward. She’s been friendly, knowledgeable and reassuring throughout, explaining everything clearly and dealing with every stage of the mortgage application on our behalf. We genuinely felt like we had very little to do because she had everything under control. Whenever we had questions or concerns, she responded quickly and put our minds at ease. Nothing ever felt like too much trouble, and we always felt supported. Jen has made the mortgage side of buying a home completely seamless. We’re so grateful for all her hard work and wouldn’t hesitate to recommend her to anyone looking for a mortgage broker.

GF
Gillian Fenney17 July 2026

Spike to Jen a couple of weeks ago about doing a remortgage. It was a day before she was going on leave but we discussed what I was looking for and she gave me the list of information she needed to get started on her return. Her first day back we spoke about the different options I could go for and she came back with 2 potential agreements in principle. Once I'd picked one, she made the application on my behalf, and 1 day later I got the formal.offer!. The speed and efficiency of Jen was amazing and the outcome better than I'd thought. Would definitely recommend. I will definitely use her again.dor my next remortgage.

NC
Natalie C20 June 2026

I can’t recommend Jen highly enough! She has been absolutely amazing in securing my mortgage offer. As a single mum with three children and some existing debt, I genuinely didn’t think homeownership in my own was possible for me. Jen took the time to understand my situation, guided me through every step of the process, and worked tirelessly to make it happen. If you think you might not qualify for a mortgage, don’t assume it’s impossible I highly recommend speaking to Jen first. She truly works miracles. Her knowledge and support have helped me out of a very difficult situation, and I’ll be forever grateful for everything she’s done for me. Thank you, from the bottom of my heart ❤️

TD
Tess Darcy6 June 2026

Not all mortgage advisors are equal. If you are looking for a mortgage adviser who gives her clients 110% and goes above in beyond in all she does you would be hard pushed to find anyone better than Jen. Navigating the mortgage market can be, and is, very stressful. Especially when you are self employed. Jen made a stressful process almost stress free. She guided us through every step of the process. She gave us sound professional advice for which we were so grateful. She kept us updated every step of the way and was always accessible. She even worked our application on holiday and broke the good news about our successful application at the weekend. We couldn’t be happier about our choice of adviser and genuinely wouldn’t use anyone else. We wont go anywhere else in the future! I recommend everyone uses her too!

NJ
Natalie Jones1 June 2026

From the very first phone call to point of receiving my mortgage offer, the service provided by Jen was top notch. It was our first time getting a buisness mortgage and Jen guided us and advised us well with our options. The communication was excellent, and she was always just a text or call away. Jen put lots of time and effort in and made the whole process feel smooth and easy, which we are very grateful for. Highly recommend!

DF
Daisy Flaherty20 May 2026

Highly recommend Jen as a first time buyer. She has made the whole process of buying so much less stressful and all of her advice has been really helpful and easy to understand. I know if I need anything I can just WhatsApp her and get a quick reply giving me peace of mind with ever step.

L
Lisa6 May 2026

Never have any doubt that a good Mortgage broker is absolutely worth their weight in gold! Jen took away all of the unnecessary noise and chaos and made the whole process so much easier. We are beyond grateful for her advice and support in getting us to a full mortgage offer in such a short space of time. Thank you Jen x

Mortgage brokers in Liverpool compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 10 businesses in this category in Liverpool are compared.

RankProviderRatingReviewsOpen Sat.
1The Mortgage Lady UK (this page)★ 5,0113Yes
2Central 67 Mortgages Ltd.★ 5,0142Yes
3Liverpool Mortgages LTD★ 5,023Yes
4Liverpool Mortgage Solutions Ltd★ 5,023Yes
5First Rate Mortgage Solutions★ 5,041Yes
Contact
+441513181592themortgageladyuk.co.ukEdward pavilion, Clockwise Liverpool Edward Pavilion Royal, Liverpool L3 4AF
Working hours
Monday09:00–20:00
Tuesday09:00–20:00
Wednesday09:00–20:00
Thursday09:00–20:00
Friday09:00–20:00
Saturday09:00–17:00
SundayClosed