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Town & Country Mortgage Services Luton

Town & Country Mortgage Services Luton

4.9(102 reviews)See reviews ↓·Luton

What customers say

Based on genuine customer reviews

Mortgage and insurance support in Luton is the thread running through the accounts left by clients of this brokerage, who return for repeat business and recommend it to friends. Charlotte, Gary, Chantal, Natasha and Aisha are named individually, each credited with steering borrowers through a complicated process, explaining how personal circumstances and interest rates affect the options and setting out suitable deals in plain language.

An observation shared by more than one reviewer is the responsiveness of the team: emails answered promptly, calls arranged at convenient times, one colleague covering another's cases during annual leave. More than one review highlights the absence of pressure, with insurance offered alongside the mortgage but never pushed when it was not wanted. First-time buyers describe feeling reassured and better informed, while those re-mortgaging praise guidance that continued throughout the pandemic, and clients returning after several years note that details were still remembered long after completion.

Several accounts highlight the range of lenders and deals considered, from initial purchases through to fixed-rate renewals, and the willingness to address items outside the straightforward cases, including associated cover arranged by the wider team. Knowledgeable, honest and proactive are terms applied to the advisers, whose help with each stage of the borrowing and remortgage process is what clients most consistently value.

Insurance broker

Reviews

Reviews are taken from publicly available sources.

CH
Craig Hawley7 December 2024

All of our mortgages have been through T&C with Natasha doing the last couple. They are friendly, yet professional. They look if they can help with insurance and if not then it’s no problem and aren’t pushy. They help guide you through the minefield of options to get the best deal tailored to you. Will continue to use and recommend their services.

L&
Louis & Chicca G8 December 2023

Best mortgage advisor, look no further. The level of customer service is outstanding, Gary went above and beyond and dealt with all the stresses involved in finding a mortgage lender. Not only did he find us the best deal, he also consistently kept us updated and helped us navigate some nuances related to the challenging borrowing market and personal circumstances. His team was also able to sort out relevant insurances for us and they as well were incredibly helpful and professional, ensuring that we get the best level of cover for an affordable price. Thanks to T&C we got the house of our dreams. We have relied on T&C over the past 6 years for mortgages, renewals and insurances, and they have always been brilliant. We are immensely grateful and will continue to recommend hem to all our friends.

SH
Shah Hussain21 July 2023

Sommer and Michael were so helpful from start to finish! Being a First Time Buyer, they reassured me and kept me updated throughout the whole process, the turnaround time for my mortgage offer was very quick. I will be recommending Michael and Sommer to all my friends and family. If you need a mortgage or just some advice, look no further. Very professional and highly recommended company. Nice friendly team. Always positive, Polite and ready to help.

TC
Tripod Consultants30 June 2022

Really impressed with Town and Country Mortgages and Chantal Arpino. I would highly recommend and no-one needs to look any further when needing mortgage advice. I took out my first Mortgage with Gary 8 years ago and had a wonderful experience and when I was looking again I got back in touch and have been dealing with Chantal for the last 9 months. Always available, great knowledge, good communicator and a very personable person.Very diligent, thorough ad proactive she definitely went above the call of duty for me and took the time to explain things to me when I was unsure and she did this with a well-mannered and kind approach. They managed to find me a great mortgage offer, helped with my building and life insurance. If you want a credible , competent and reliable service please look no further than Chantal , Gary and Town and Country . Thanks so much again for everything

NT
Nathalie Tambyapin21 October 2021

Chantal is amazing, wouldn't dream of letting anyone else handle my mortgage services. She helped me get a great deal on my first mortgage and always explained things well so they made sense. Even after 2 years still remembers the details and always friendly (despite how long I take to reply to her email), Couldn't recommend her enough, really professional and honest.

JC
Jannie Conradie13 July 2021

I got my first mortgage back in 2011 with the help of Gary. My experience then was so great that i would always go back to them. Now in 2021 it was such time again and this time it was such a pleasure to deal with them again! This time Charlotte looked after me and i was always kept up to date every step of the process, she explained things in such a way that i barely had any questions because she covered everything! Exceptional service from Town & Country Mortgages and Charlotte is an absolute asset to the company!

SM
SHERRI MATTHEWS8 July 2021

We went to T&C following a recommendation from a friend and we were so glad we did! As first time buyers we felt quite unsure of the mortgage and home buying process, but Chantal put us at ease and explained everything to us - helping us to understand the factors that impact mortgage interest rates and going through all of our options to help us find the right mortgage to suit our personal circumstances. We had previously been to a different mortgage broker company but decided not to proceed as we were left feeling in the dark and not fully aware of the options available to us. Chantal was great, worked quickly on our application and kept us up to date with the process. I would not hesitate to use T&C again, thank you!

Mortgage brokers in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1P & M Financial Ltd★ 5,0415Yes
2Just Mortgages Leagrave★ 5,0143Yes
3Dunstable Mortgage Advice Centre★ 5,0110Yes
4Sexton Financial Services★ 5,091No
5Town & Country Mortgage Services Luton (this page)★ 4,9102Yes
Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday10:00–16:00
Sunday10:00–16:00