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True Solution Mortgage & Financial Advice

True Solution Mortgage & Financial Advice

5.0(273 reviews)See reviews ↓·Bournemouth

What customers say

Based on genuine customer reviews

True Solution Mortgage & Financial Advice draws consistent praise for its work on purchases, remortgages and buy-to-let lending, with self-employed applicants and first-time buyers both featuring prominently in customer accounts. Alex Baczkiewicz is named repeatedly, particularly for handling complex cases that other advisers had declined, while Elizabeth, Alicija and Sharon Harvey are also singled out for their contributions to mortgage applications and property investment. A number of reviews mention being kept informed at every stage, with questions answered promptly and paperwork turned around quickly when deadlines pressed.

A recurring theme is the clarity of explanations, whether on porting a mortgage, weighing up the pros and cons of particular deals, or simply making a daunting process feel straightforward. The supportive and friendly manner of the team is described often, as is the reliability of communication before and after completion. Long-standing clients returning over many years for further borrowing appear alongside newcomers, and the handling of investment lending and portfolio growth features in several accounts of successful applications, with the team's responsiveness throughout highlighted as a particular strength.

Reviews

Reviews are taken from publicly available sources.

MS
MAUSHAMI SHAHI14 August 2026

Alex has literally been GOD sent, guardian angel. I got in touch with Alex back in 2023 through referral from estate agent and I am glad I decided to give that a go at that time even though I work in a bank myself. I quickly realised the wealth of knowledge she has and the passion to help people get what they want. She helped me buy my first property in a complex situation of mine back in 2023 and plan was to always get a house after 2 years which she knew. Fast forward 2026, things got much more complex and as I was loosing all hope, I was very open and honest to Alex about it, Alex didnt just look at my case as a number, she treated me as an individual and gave me the most personal service ever, which made my dream of buying a second home come true through lots of complications. Thank you for always believing in me Alex.

MB
Martine Burke10 August 2026

I honestly can't recommend Sharon Harvey at True Solutions Mortgage and Financial Advice highly enough. I recently bought a bungalow at auction, which meant I had just 56 days to complete, and I had very little notice to get everything arranged. I was expecting it to be a stressful process, but Sharon was absolutely fantastic from start to finish. She managed to find me a really competitive mortgage in record time and was incredibly knowledgeable about every part of the mortgage application. Whenever I had a question, Sharon knew exactly what was needed and was always happy to explain things and guide me through the process. It was obvious that she really knew her stuff, which gave me a lot of confidence. She also recommended an online solicitor, which was a great help, and continued to guide me through the whole purchase rather than just arranging the mortgage and leaving me to it. What impressed me most was how available and helpful Sharon was throughout. She always made time for me, even when I'm sure she had plenty of other things going on, and nothing ever seemed too much trouble. Having someone I could contact who would actually explain what was happening and help me sort things out made a huge difference, especially with such a tight deadline. Thanks to Sharon's hard work, knowledge and determination, everything came together and I was able to complete the purchase within the required time frame. I'd have absolutely no hesitation in recommending Sharon to anyone looking for mortgage advice or financial advice in general. She went above and beyond for me, and I'm genuinely very grateful for everything she did. Thank you, Sharon! 😊

AS
Andrii Siechnyi28 July 2026

We had an excellent experience with True Solution Mortgages from start to finish. The whole team was professional, knowledgeable, and incredibly supportive throughout our mortgage application. They kept us informed at every stage, explained everything clearly, and were always available to answer our questions. Their advice was tailored to our circumstances, and they made what could have been a stressful process feel straightforward and well managed. We really appreciated their dedication, prompt communication, and attention to detail. Thanks to their hard work, our mortgage was secured smoothly, and we always felt that they had our best interests at heart. We would highly recommend True Solution Mortgages to anyone looking for a reliable, professional, and trustworthy mortgage broker. Thank you for all your help!

AR
Agnieszka Reich29 June 2026

Excellent service from Alex Baczkiewicz and the team. We have been using Alex’s services regularly for over ten years for both buying and remortgaging, and have always had a great experience. This time we were buying our new house, and Alex was, as always, brilliant throughout—always professional, reliable, and genuinely helpful. She and her team kept us well informed at every stage and were quick to respond whenever we needed anything. It’s reassuring to have someone we trust and can always turn to for advice. I would highly recommend Alex and the team. Thanks so much to you all !

GF
Giuliana Forestieri15 June 2026

My husband and I have just completed the purchase of our new home, and we couldn't be happier with the service we received from True Solution Mortgages. From start to finish, the team was professional, knowledgeable, responsive, and incredibly supportive. Buying a home can be a stressful process, but they guided us through every step, answered all of our questions promptly, and made everything feel much more manageable. We are so grateful for all their hard work in helping us secure our mortgage and achieve our dream of homeownership. We would highly recommend True Solution Mortgages to anyone looking for expert advice and outstanding customer service.

M
Michelle26 May 2026

Such a smooth experience working with Alex and I wouldn't hesitate to recommend her & the team. I had a complex situation as a self employed business owner and she made things happen that so many others refused to help with! Wish I had found her years ago. Extremly professional and great communication.

S
Shannon14 May 2026

The best service we had during our recent sale and purchase was with True Solutions. Elizabeth was able to explain our opinions, and the pros and cons for porting the mortgage. Found the comms were clear and prompt. The team were very helpful. We will looking forward to working with them again for our remortgage.

Mortgage brokers in Bournemouth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Bournemouth are compared.

RankProviderRatingReviewsOpen Sat.
1True Solution Mortgage & Financial Advice (this page)★ 5,0273Yes
2Delta Mortgages★ 5,0273Yes
3Page Mortgages★ 5,087No
4Rocha Finance★ 5,096Yes
5Emma Freestone Mortgages★ 5,084Yes
Contact
Working hours
Monday09:30–16:30
Tuesday09:30–16:30
Wednesday09:30–16:30
Thursday09:30–16:30
Friday09:30–16:30
Saturday10:00–12:00
SundayClosed