Vista Insurance Brokers Ltd

Super company, a pleasure to deal with as always

Very disappointing experience. My claim was rejected using a broad “War” exclusion, even though I couldn’t attend due to a flight cancellation—which defeats the purpose of ticket protection. They state a 20 business days handling time—and indeed responded right on time: one day after the event, nearly a month after my request, leaving me no chance to resell or recover my money. Meanwhile, other providers I contacted on the same day of the flight cancellation had already issued vouchers within a week. Even worse, their “reconsideration” took just one day to repeat the same rejection. This feels like a service designed to delay and deny, not to protect customers.

A really disappointing services provided after purchasing ticket protection with Vista. Either a lack of transparency or deliberate deception left me massively out of pocket. Don’t waste your money buying into their “protection”.

We had a great experience working with Shasta Collins at Vista Insurance Brokers to cover our home, vehicles and camper. Thank you for all your help.

NWLA has been affiliated with Vista Insurance for many years now. The service they provide to our members is first class. They are always on hand to offer advice and recommendations.

We’ve been utilising Alex at Vista Insurance Brokers for several years now and always receive a fantastic and personalised service. His expertise and knowledge in our area of business is second to none and we are always assured of the best warranty and insurances policies in the market at the time. Would highly recommend

Attentive and engaging. The Vista team have invested the time and energy to really understand our business and design solutions to meet our needs.