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Commercial Trust Ltd

Commercial Trust Ltd

4.7(442 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

Norwich-based Commercial Trust Ltd handles commercial mortgages, bridging loans and remortgages, and reviewers consistently highlight the depth of knowledge across the team. Various customers describe advisers such as Lily, Viktor, Dani, Maddie, Charity, Savannah Francis, Becky, Ella, Alfie, Melissa and Ellie as professional, patient and proactive from the initial mortgage in principle through to the final offer. An observation shared by more than one reviewer is the quality of communication, with updates delivered by phone, email and voicemail, and calls followed up in writing when borrowers could not attend in person.

Several accounts note how problems were solved and how solicitors were chased so that completions kept moving, including on cases that were not straightforward. Efficiency is another recurring theme, with bridging finance arranged inside tight deadlines and remortgages completed smoothly. Customers also note that the advisers take time to explain requirements and timelines clearly, remaining calm under pressure. Fair advice on the loans available is described, alongside gratitude from landlords building a portfolio, who say they would return for future borrowing.

Finance broker

Reviews

Reviews are taken from publicly available sources.

JK
Joe Kennedy12 August 2026

Extremely good service from Commercial Trust from start to finish. Worth every penny. Very grateful to Migle in particular, she is very helpful and definitely knows her stuff.

RI
Roheel Iqbal31 July 2026

I had a fantastic experience working with this broker from start to finish. The service was professional, efficient, and friendly throughout the entire process. A special thank you to Ella and Alfie, who went above and beyond to make everything as smooth and stress-free as possible. They were always available to answer my questions, kept me updated every step of the way, and made sure I understood everything clearly. Their knowledge, patience, and dedication gave me complete confidence throughout. I genuinely appreciate all of their hard work and wouldn’t hesitate to recommend this broker to anyone looking for excellent service. Thank you again, Ella and Alfie!

MW
Mark Wade24 July 2026

Maddie and Charity really helped us through a stressful period and solved lots of problems. Always calm, professional and knowledgeable. As we grow our portfolio I will be returning to use them whenever we need a mortgage. Many thanks again Commercial Trust!

HF
Hugh Frost30 June 2026

A fantastic job by everyone at Commercial Trust from start to finish. Special thanks to Lottie, whose professionalism, persistence and excellent communication were instrumental in securing a positive outcome. Her determination in working with the principal lender helped ensure a swift conclusion, even when challenges arose. I would highly recommend Commercial Trust to anyone seeking knowledgeable, proactive and dedicated finance professionals.

PD
Phil Davis11 June 2026

Just remortgaged with Commercial Trust and although the fees are quite high for landlords the service you receive is so professional. Melissa, Ellie and at the end Savannah were absolutely incredible. Nothing was too much and their response times to emails and calls was 10/10. Thanks again.

BR
Ben Ramsay4 June 2026

Our advisors, Dani and Lily, were extremely knowledgeable and helpful (and patient) throughout our commercial mortgage process, which wasn't straightforward. Communication was excellent - both on email and with almost daily update calls. Definitely would recommend for commercial mortgages.

M
Muzzammil7 May 2026

Savannah Francis at Commercial Trust was excellent throughout the entire mortgage process. She was very helpful, proactive, and kept me updated regularly. She chased solicitors on my behalf and went beyond her normal responsibilities to make sure everything progressed smoothly. Very competent, careful, and professional throughout. Highly recommended.

Mortgage brokers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Yellow Brick Mortgages Norwich★ 5,01428Yes
2Mortgage Advice Bureau★ 5,0685No
3Norfolk Mortgages★ 5,0198Yes
4Commercial Trust Ltd (this page)★ 4,7442No
5Haysto★ 4,6531Yes
Contact
+448081320097www.commercialtrust.co.ukNorfolk Tower, 48-52 Surrey St, Norwich NR1 3PA
Working hours
Monday09:00–20:00
Tuesday09:00–20:00
Wednesday09:00–20:00
Thursday09:00–20:00
Friday09:00–18:00
SaturdayClosed
SundayClosed