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Countrywide Mortgage Services

4.9(60 reviews)See reviews ↓·Cambridge

What customers say

Based on genuine customer reviews

Buying a first home in Cambridge tends to dominate the feedback for this mortgage service, with customers repeatedly highlighting the calm, step-by-step guidance they receive from start to finish. Several reviewers name adviser Rob Philpin, sometimes called Robert, and describe how he breaks down the technicalities of mortgage applications so that each stage feels understandable rather than overwhelming. A point that comes up often is his speed in returning emails and answering questions, together with the care he takes liaising directly with lenders to obtain the information needed. Face-to-face meetings are mentioned as a particular strength, allowing buyers to talk through decisions in person and to ask questions as often as required.

Adviser Itsari is praised in similar terms for being responsive, professional and helpful in securing a more suitable mortgage product, while giving clients room to consider their options without pressure. Those who returned for remortgages or further financial services report the same dependable and friendly approach, and buyers with complicated immigration circumstances describe clear explanations of the choices open to them. The consistent thread is a well-communicated, low-stress experience that ends in a completed purchase, with customers returning to the same adviser for later transactions.

Reviews

Reviews are taken from publicly available sources.

JM
Junaid Malik10 December 2021

We worked with Itsari to buy our first home. She was very professional, extremely helpful and the only person we could rely on during the purchase of the house. She was helpful to me to get a better mortgage product compared to the one available Itsari was always easy to reach, very prompt at coming back to us with any matter, and took time to take us through the process. We highly recommend working with her.

PG
Prasanth George Koshy30 November 2021

Brilliant service! So far Itsari is the best responsive mortgage advisor we have worked with. She is always on top on everything and doesn’t push us into a corner like many advisers. Gave us space and time to think on the decisions and had time to answer all our questions. We have worked with advisors who start with big promises but often fall short in delivery or go awol for long. But with Itsari it was never the case, so glad we got to work together. Giving a five star and will recommend to anyone!

HV
Hajnalka Velekey21 March 2021

We have worked with Itsari from Countrywide Mortgage Services to reach our goal to have our first home. Itsari was very helpful and super nice. She was always there for us, every step of the way, providing recommendations when we needed it. A lot of things were new to us and seemed complex but she had the patience to explain everything to us multiple times which for we are very grateful. We can only recommend her truly because she cared so much about us getting it right. And finally, she is a very lovely person to chat to, so don't hesitate to reach out to her.

FC
Francesca Capaldo1 March 2021

I obtained my first mortgage with Itsari and she helped make a very complicated procedure a lot more understandable. She worked really hard to help me and my children secure our dream home. I then returned to Itsari when I needed an additional borrowing to improve the house and in a matter of a couple of weeks it was done. I would definitely return to her when my mortgage is due for review, as I trust her and appreciate her advice. She is a lovely lady and I have built such a great relationship with her that I can't see me using anyone else for future re-mortgages financial services. I totally recommend Itsari and the Countrywide Mortgage team. Thank you so much Itsari!

SM
Sarah Meadows12 August 2020

Rob organised our mortgage and insurances for the move to our new home, which was made more complicated by two sales and one purchase falling through, a couple of them last minute, and took over a year from when we first met to reach completion. During all this time Rob was always available, happy to answer any of our questions and update our products as required. I would recommend Countrywide Mortgage services to take all the hassle out of this part of moving house and although we would definitely use them again, we hope not to as we plan to stay here for the foreseeable future.

F
Fran3 February 2020

We found Rob Philpin by looking for the best recommended mortgage services in Cambridge online and decided to give him a call. Rob was great and guided us through the first-time buyer process, ensuring we didn't have to panic and understood what was meant to happen at each stage. He was great, and really appreciated the time he took - we were able to sit with him and talk face-to-face, which can't be said for all aspects of the home purchase these days! Would definitely recommend Rob.

AP
Ananth Prakash3 February 2020

I am a first time buyer and I was referred to Rob Philpin by a friend. Rob is great at introducing the technicalities and nuances of applying for mortgage and buying a property. He is very patient and understands a new house buyers situation. He is very approachable and knowledgeable and takes time to explain things clearly. He is also very attentive to detail and replies to emails promptly. I am very pleased to say my first time property buying experience with Rob has been very smooth and stress free. The whole thing from approaching Rob for advice to getting keys for my property lasted 4 months and he was available to help during this time. I will surely be using Rob's services in the future. I recommend him fully for future property buyers.

Mortgage brokers in Cambridge compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cambridge are compared.

RankProviderRatingReviewsOpen Sat.
1New Homes Mortgage Broker Limited★ 5,0269Yes
2Just Mortgages Cambridge★ 5,0233Yes
3Cambridge & Country Financial★ 5,066Yes
4Just Mortgages Bar Hill★ 5,066Yes
5Countrywide Mortgage Services (this page)★ 4,960Yes
Contact
+441223229606www.countrywide.co.uk/mortgages60 Regent St, Cambridge CB2 1DP
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday09:00–16:00
SundayClosed