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Fenton Simpson Mortgage & Protection Specialists

5.0(327 reviews)See reviews ↓·York

What customers say

Based on genuine customer reviews

In York, Fenton Simpson Mortgage & Protection Specialists has built a following among clients who return for remortgages after earlier house purchases. An observation shared by more than one reviewer is how clearly lending options are explained, notably to first-time buyers who describe being taken through each choice in plain terms. Several customers highlight swift answers to questions, with correspondence that kept applications moving.

Named staff recur throughout the feedback: Mark Fenton is credited with sourcing suitable deals on repeated occasions, while Jimmy Mack is noted for regular progress updates. Chris is described as helpful in simplifying options, Matty for reassuring anxious buyers, and Liv for keeping paperwork organised. Beyond standard residential lending, an unusually complex buy-to-let case that other advisers had turned down was ultimately placed with lenders the firm identified.

Home and life insurance arrangements appear alongside remortgaging in the enquiries handled. Speed of processing and responsiveness to changes are recurring themes, as is the personable manner of the team, with professionalism and friendliness mentioned alongside thoroughness on both purchases and switches of lender. Referrals from other professionals note that their clients are dealt with promptly and often pass the firm's details on to friends and family, a sign of confidence in the ongoing service.

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Reviews

Reviews are taken from publicly available sources.

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Polly Richardson4 August 2026

Everyone was so amazing and kind, they talked me through the whole process of mortgages in a clear, simple and easy to understand way. Any changes I needed to make they sorted it instantly. Couldn’t recommend them enough!

RB
Rosie Beattie16 June 2026

Excellent, friendly & professional service for the second time! Mark has helped us find and secure mortgage deals on two occasions - once for a remortgage and once for a house move - on both occasions the service has been professional & thorough but provided with a personable, friendly manner. When we were looking for our second house Mark was always on hand to provide information relating to payments/deals etc so we knew what we’d be looking at in terms of payments/financial commitment - this was often quite last minute (on our end!!) but nothing was ever too much trouble and we always got the information we needed. We had some back and forth with the bank due to the property valuation and Mark advised us through this which resulted in a positive financial outcome, and ultimately we didn’t lose the house we wanted to buy. I have recommended Mark to friends and family and will continue to do so. For us having someone one hand to help with brokering a mortgage, plus helping with the finer detail and other intricacies that come with buying/selling property, has been invaluable and truly money very well spent. It takes the stress away from what can be a stressful process! It won’t be the last time we use Fenton Simpson.

OB
Olivia Bone11 May 2026

Catherine Scott and Angela Douglas were amazing help during my first purchase of a property. As a first time buying they guided me through the whole process with ease, and was always there if I needed any advice. Would definitely recommend Fenton Simpson to anyone looking to purchase a property.

LR
Liam R16 April 2026

Any client's I refer to Fenton Simpson are always dealt with in a timely manner, are happy with the service they receive and typically recommend them to friends and family afterwards. The team there are great. They're friendly, hardworking and professional. I'll be using them for my personal remortgage later this year.

LM
Leanne Morrissey11 March 2026

We recently dealt with Chris for our new mortgage, we found Chris very helpful explaining all our options in simple terms. Nothing was too much trouble. Thanks a million Chris and the Fenton Simpson team.

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Phil25 February 2026

I had a fantastic experience with Fenton and Simpson. I originally dealt with Chris, who was incredibly helpful from start to finish. He took the time to explain everything clearly, gave plenty of advice, and made sure I fully understood how the whole mortgage process works. Chris spent a lot of time exploring all the available options and finding the right deal for my situation. He explained everything in a way that was easy to understand and shared his years of experience to guide me towards the process that would best suit my circumstances. Nothing ever felt rushed, and I always felt well informed. I also dealt with Rosie during the process, who was equally helpful and kept everything moving smoothly. Chris even obtained quotes from solicitors for me and made alterations when needed to ensure I was getting the best possible deal. Considering the time, effort, and support provided throughout, the fee was very reasonable. I wouldn’t hesitate to recommend Fenton and Simpson to anyone looking for honest, knowledgeable, and thorough mortgage advice, and I will definitely be using them again without doubt when the time comes.

NA
Nadine Agius13 February 2026

Mark and Liv were fantastic for us as first-time buyers. From the start, Mark really understood our situation and was completely transparent about everything. He was our go-to for any question, and the communication was constant, he always got back to us so quickly which allowed us to get the process moving quickly. Liv was super attentive, and extremely organised with all the paperwork, providing us with all the information we needed. We felt guided throughout the whole process. 100% recommend Fenton Simpson, we couldn’t have chosen better mortgage specialists!

Mortgage brokers in York compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in York are compared.

RankProviderRatingReviewsOpen Sat.
1Fenton Simpson Mortgage & Protection Specialists (this page)★ 5,0327No
2Pinpoint Commercial Finance Ltd★ 5,0158No
3Ebor Mortgages - Mortgage Broker★ 5,0301No
4ALL Financial Advice Ltd★ 5,0344Yes
5Yorkshire Life Financial Services Ltd★ 5,0262Yes
Contact
+441904217222www.fentonsimpson.co.ukYork Biocentre, Innovation Way, Heslington, York YO10 5NY
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed