Reviews
5.0 / 5 · 19 totalFantastic service - prompt and detailed with their offering. Tyra worked with us to buy our first home, and her expertise and help was very useful when guiding us to our first purchase. Fantastic service with our mortgage application - always seeking the best rates as they often fluctuated (especially during this testing economy!) and swift to secure the best offers. Tyra has also guided us to with our insurance applications and helping us meet our financial goals.
I was first introduced to Edward Pickard nearly two years ago, and throughout that time he has taken great care to fully understand my circumstances and long-term goals. Having never worked with a financial adviser before, I was unsure what to expect, but Edward has far exceeded those expectations. From the outset, there has never been any pressure to proceed beyond my own pace or comfort level. Every recommendation has been clearly explained, including why it is being suggested and how it aligns with my future plans. Edward has also referred me to other professionals where specialist advice was needed, demonstrating his commitment to providing well-rounded support. What I particularly value is the care he takes to ensure I fully understand charges, potential risks, and any areas of complexity. He is always willing to revisit information if something is unclear, and I have always felt able to speak with him in complete confidence. He combines professionalism with genuine sensitivity and understanding when discussing personal circumstances. My aim has been to simplify my assets while creating a more tax-efficient balance of income. Although I do not always fully understand the technical aspects of investments, Edward’s guidance and support have given me the confidence to make informed decisions and move forward with a clear strategy. Edward has an excellent ability to balance professionalism with approachability and a good sense of humour, making what could otherwise feel overwhelming a far more positive and reassuring experience.
Tyra acted on our behalf as mortgage / financial advisor. We cannot speak more highly of the service we received from her. If we had queries, we typically received in depth responses within the hour, at any time of the day. Her knowledge and attention to the market, coupled with personal skills for advice made our home buying journey so much easier. We cannot recommend Tyra / Fox Payne more highly
I can’t thank James enough for all his help with my mortgages and finances. Looking back at where I started compared to where I am now really highlights the difference he’s made. What once felt overwhelming has been turned into something clear, straightforward, and well organised. James has been consistently responsive, supportive, and always available to answer any questions. I’ve never had to chase for updates, which made the whole process feel seamless and stress-free. It’s been a huge relief knowing everything has been handled so efficiently and with such care. I’m genuinely grateful for all his hard work and wouldn’t hesitate to recommend him. A special thank you to Tyra too.
Excellent mortgage advice and customer service received from Tyra. Made it a very easy process.
I’ve been with this firm for many years now, having originally joined when they were helping my dad. He wasn’t a particularly wealthy man, but they treated him with genuine kindness, respect, and professionalism — something that meant a lot to our family. I stayed with them because of that experience, and I’ve never looked back. They helped me secure a very good mortgage and have continued to support me through every major financial decision. From guidance during difficult personal times to helping me choose the right pension plan and giving sound savings advice, their team has consistently given honest, clear, and highly practical advice. Their support has given me confidence and peace of mind — both in planning for the future and navigating challenging situations. I’m very grateful for the care they’ve shown, and I would recommend them without hesitation to anyone looking for trustworthy, thoughtful financial advice.
Tyra was excellent. I would thoroughly recommend her if wanting to move home and consider the various financial implications that brings.