Financial Adviser CompareAdd your business
← Back to Sunderland
Independent Mortgages Direct NE

Independent Mortgages Direct NE

5.0(78 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Independent Mortgages Direct NE earns consistent praise from clients for its mortgage and protection work, with Gary named repeatedly as a trusted adviser. A handful of customers describe using his services across first purchases, home moves and remortgages, often over many years, and note that he explains available options clearly and provides advice that feels independent and sound. Reviews time and again mention the speed of replies and the care taken to answer every query, both before and after completion. Neil and Carla are also singled out for their help with new mortgages and home insurance, and Susan is credited with making the process understandable for a first-time buyer.

An aspect raised across a number of reviews is how complex circumstances were handled, with one client describing a difficult case resolved through persistence and expertise. First-time buyers frequently remark on feeling reassured and well guided throughout. The practice also arranges life insurance and income protection alongside borrowing, and long-standing clients speak of returning for each new property and recommending the team to family, friends and colleagues. Staff are described as friendly and approachable, which helps to put nervous applicants at ease during a significant financial commitment.

Finance brokerFinancial AdvisorHealth insurance agencyHome Insurance AgencyIncome protection insurance agencyLife Insurance Agency

Reviews

Reviews are taken from publicly available sources.

MD
Matt D9 August 2026

I had the best experience with this company. They really looked after me from start to finish and Susan was astoundingly good ar explaining things to me. As a first time buyer I felt really safe with these guys. I would (and already have) recommended them to my friends and colleagues.

TA
tanya abid4 February 2026

Stewart dealt with my mortgage application, from the first phone call he was so helpful and explained any questions I had. Every time I called he was on hand and couldn't help enough. My mortgage application was through in no time at all. Would definitely recommend and use again. Thanks!

MM
mark matthews5 November 2025

The best part of moving was having this company helping us with every financial aspect. No questions was unanswered and the communication was always quick and sent with genuine care and humanity behind the answers that were given. So so greatful to gary and the team for helping us. I would give more starts if possible

KM
Kate Mcgowan8 October 2025

With being a first time buyer I found Neil fantastic. He was very helpful, explained everything fully and went above and beyond. If any of my friends or family needed help or advice I would most certainly recommend Neil. Fantastic service

BB
Bev Bowman19 September 2025

I’ve used Gary for my very first mortgage, and just done my re mortgage every experience has been excellent. From start to finish, the process was smooth, transparent, and stress-free. They offered a competitive rate and repayment terms that fit my needs perfectly. What I’ve always appreciated most is the service—friendly, professional, and always willing to answer questions clearly. They take the time to explain everything, so I feel confident with each decision. Overall, I’m extremely happy with the support I’ve received over the years and would highly recommend them to anyone looking for a mortgage.

CL
Chenning Liu13 January 2025

We cannot recommend Independent Mortgages Direct NE and Gary highly enough! From start to finish, Gary was an absolute lifesaver in helping us secure our mortgage, even though our situation was quite complex. His expertise, professionalism, and dedication went above and beyond our expectations. Gary took the time to understand our unique circumstances and worked tirelessly to find a solution that fit our needs. He was always available to answer questions, provide updates, and guide us through every step of the process. Thanks to Gary’s hard work and persistence, we are now proud homeowners, and we couldn’t be happier with the outcome. If you’re looking for a mortgage advisor who genuinely cares and delivers outstanding results, Gary at Independent Mortgages Direct NE is the one to trust!

FS
Faye Slack9 October 2024

Gary is absolutely marvellous. He made the process so much easier and we had 100% confidence in letting him sort everything. He's very proactive and efficient and gets back to you within good time. We wouldn't of wanted anybody else and when we have to go through this process again, we will 100% be back in touch with Gary to help us. Not only does he know his stuff, he's super friendly and made us feel very at ease as first time buyers that had no idea what the process entitled. Thanks for everything Gary, you've been an absolute star!!!!

Financial advisers in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
1Independent Mortgages Direct NE (this page)★ 5,078No
2Key Wealth Management★ 5,043No
3Inspire Financial North East Ltd★ 5,031No
4Jackson Potter Ltd - Mortgage Broker In Sunderland★ 4,940No
5Approved Mortgage Solutions Limited★ 4,9172No
Contact
+441915482200www.imdne.co.uk11 Defender Ct, Sunderland SR5 3PE
Working hours
Monday08:30–18:00
Tuesday08:30–18:00
Wednesday08:30–18:00
Thursday08:30–18:00
Friday08:30–18:00
SaturdayClosed
SundayClosed