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NFU Mutual Vale of York

5.0(16 reviews)See reviews ↓·York

What customers say

Based on genuine customer reviews

Insurance cover for homes, cars, pets and commercial premises is arranged at this York office, where reviewers repeatedly highlight the personal nature of the service. Various customers describe knowing staff by name and being recognised in return, a point that comes up often in accounts of renewals and claims. Emma and Elliot receive particular praise, with clients describing both as professional, friendly and genuinely helpful, while Matt is credited with supporting business insurance matters over many years.

Reviewers mention that policies can be adjusted easily, that renewal documents arrive with enough time to compare options, and that queries are answered quickly. Claims, including one that was not the policyholder's fault, are described as handled efficiently and with care, keeping stress to a minimum. Customers note that premiums are competitive once included extras are taken into account, and that the advice given is knowledgeable enough to support an informed decision. Home, pet and car policies arranged under one umbrella are mentioned, alongside commercial cover for businesses.

Financial AdvisorFinancial plannerHome Insurance AgencyInsurance agentInsurance company

Reviews

Reviews are taken from publicly available sources.

SW
suzie williams16 June 2026

Dealt with Matt for many years - the service is very professional and everyone in the office is always very helpful. Supported us over many years with our business insurance matters.

M
Mar004428 December 2025

Elliot Readman at NFU has been excellent from our first meeting with him. We have now been with NFU for several years and feel confident being insured with NFU with their great reputation. We had a claim which was not our fault and was dealt with efficiently with the minimum of stress to us. We would highly recommend Elliot and NFU.

PB
Phil Barnitt17 November 2025

Our family farm has used NFU Mutual for our insurance for years and the service has always been excellent. Clare in the financial team in particular has been very helpful in arranging meetings with her colleagues recently at short notice recently.

PW
Paul Wright14 November 2025

The service that I received today from Emma Riley in the York office was excellent. I needed help with an email that I had lost linking to a claim that we have ongoing. Having explained this to Emma yesterday, her response was outstanding. A full explanation and review of the issues was given to me today that sorted out the issue that I had. Emma has a positive and friendly approach, as is the case with all NFU staff. It is so reassuring to receive such service from a real and pleasant person. This beats any amount of a form filling on the Internet. 5 star service Thank you

B_
Budgiez _14 November 2025

No, NFU are not the cheapest, but I know everyones name in the local office and they know me. I have had to claim twice and both times they were efficient and caring. Emma in the York office is a real bonus to the team, very professional and friendly too.

LL
Lisa Lyons13 November 2025

We've used NFU for our car insurance for years. Always been so helpful and quick to respond to any queries. Thank you

JZ
Jonathan Zillessen24 July 2025

Professional service with friendly and efficient staff always available to speak in person or on the phone.

Insurance brokers in York compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in York are compared.

RankProviderRatingReviewsOpen Sat.
1Johnson Insurance Services★ 5,068No
2Illingworths Insurance and Financial Services★ 4,931No
3NFU Mutual Vale of York (this page)★ 5,016No
4Coversure York★ 4,435No
5The Insurance Emporium★ 3,4720Yes
Contact
+441904898537www.nfumutual.co.uk/agent-offices/vale-of-york/?utm_source=gbl&utm_medium=organicAgriculture House, 207 Tadcaster Rd, Dringhouses, York YO24 1UD
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed