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Norfolk Mortgages

Norfolk Mortgages

5.0(198 reviews)See reviews ↓·Norwich

What customers say

Based on genuine customer reviews

First-time buyers and homeowners across the Norwich area turn to this brokerage for help arranging home loans, and the feedback centres on how clearly everything is explained. Named advisers including Charley, Matt, Victoria and Steve are singled out for the patience they showed when walking clients through their options. Reviewers repeatedly mention that meetings were tailored to individual circumstances, with questions answered fully and jargon avoided. Beyond straightforward purchases, customers describe detailed discussions covering residential lending, borrowing through a limited company and special purpose vehicle mortgages, suggesting a depth of knowledge that clients found reassuring.

Personal protection and income protection advice feature alongside the mortgage work, and several accounts note that these topics were handled with the same care as the borrowing itself. Prompt replies to calls and emails come up often, as does the practice of making contact without being chased, including one instance where a cheaper rate was flagged after the application had been accepted. The tone of the accounts is of a friendly, responsive team that eased what many expected to be a difficult process, with one client crediting the outcome for helping secure their chosen property.

Reviews

Reviews are taken from publicly available sources.

YT
Yvette Tyler19 August 2026

Norfolk Mortgages helped to make buying our first home a simple and painless process. They provided an affordable and reliable service and shared knowledge beyond mortgages that we were grateful for.

JM
James Middleton17 August 2026

Very helpful in getting the mortgage sorted during a stressful time. Definitely say it’s worth the cost rather than trying to go it alone. They also automatically notified me when a better rate became available after my application had been accepted but before the purchase completed.

TM
Tomasz Mroczkowski (DRONE ZONE)5 August 2026

I had a great experience with Norfolk Mortgages. The team was professional, helpful and supportive throughout the entire mortgage process. Communication was clear, everything was explained properly, and they made the whole journey much less stressful. I am very grateful for their guidance and would highly recommend Norfolk Mortgages to anyone looking for reliable and friendly mortgage advice.

R
Rachel30 July 2026

We are very pleased with the service provided by Norfolk Mortgages. We received advice and guidance on mortgage options, personal protection and home insurances. All interactions with the team were friendly, professional and informative. Extra time and care was taken to ensure understanding, having recognised the importance of differentiating their approach to suit our needs as first time buyers. We would highly recommend Norfolk Mortgages to friends and family. Thank you, you made a very uncertain and stressful time a lot more manageable!

SM
sophie marie22 July 2026

Highly recommend for first time buyers or buyers with a low income - Charley was so helpful and informative and got me a great mortgage that suits my needs and enabled me to secure my perfect house. Also recommend Steve for any income protection advice, very knowledgeable, explains things well, and he went above and beyond to try and secure me a deal. All in all really helped ease the process of buying my first house!

LJ
Laura Jenkins13 July 2026

100% recommend working with Charley from Norfolk Mortgages. She worked with myself and my partner to understand our needs and explore all options. Incredibly fast, responsive and personable service. Charley found us a product that exceeded our expectations and she made the process a pleasure.

MP
Matt Philpot10 July 2026

I can highly recommend Norfolk Mortgages, Matt when above and beyond to help me find a suitable mortgage lender for a low interest. He was always on hand to answer my questions, very professional and friendly at the same time. Thank you.

Mortgage brokers in Norwich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Norwich are compared.

RankProviderRatingReviewsOpen Sat.
1Yellow Brick Mortgages Norwich★ 5,01428Yes
2Mortgage Advice Bureau★ 5,0685No
3Norfolk Mortgages (this page)★ 5,0198Yes
4Commercial Trust Ltd★ 4,7442No
5Haysto★ 4,6531Yes
Contact
+441603210378norfolk-mortgages.co.uk3 Meridian Way, Norwich NR7 0TA
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–15:00
SundayClosed