Peacock Insurance Services holds a 4.6 rating from 817 Google reviews. Most reviewers describe staff such as Samantha, Dionne, Nicola and Carter as friendly, efficient and clear when arranging car, buildings and business cover. A minority of reviewers report frustration over cancellation charges and post-purchase premium adjustments, so it is worth checking cancellation and fault-dispute terms carefully before committing.
Reviews
4.6 / 5 · 817 totalSamantha couldn't have been more help. Very quickly helped us sort an IBG and dealt with everything very efficiently and professionally.
Please beware that when Peacock say they may make an additional charge of £35.00 to cover your processing costs of cancellations. The key words here are ‘may make an additional charge’, whereas Peacock actually mean ‘will make an additional charge’. The reason I’m saying about this is I changed my mind about caravan insurance on day 1 of the 14 day cooling off period, and Peacock chose to make this £35.00 exceptionally high excessive cancellation charge for a policy that was cancelled the same day it was taken out, which was also before it was due to begin. Also, the cancellation section of their IPID mentions no such cancellation charge. Hence, I do not recommend Peacock Insurance Services.
We used Peacock Insurance Services to arrange insurance for our new security company, PLYMX Security Ltd, and the service was excellent. They were professional, helpful and clear throughout the process, and made sure we had the right cover in place. The documents were sent through quickly and everything was handled properly. Would happily recommend them.
I had an excellent experience dealing with Dionne . She was friendly, professional, and incredibly helpful throughout the entire process. She took the time to explain everything clearly, answered all my questions patiently, and made arranging my car insurance simple and stress-free. Donne went above and beyond to ensure I found the right cover and kept me informed every step of the way. Her excellent customer service, knowledge, and positive attitude made a real difference. I would highly recommend her to anyone looking for insurance assistance. Thank you, Donne, for your outstanding support!
If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as though all the hard work was lifted from us and Nicola did it all. I love the personal attention and the ability to talk to the same person again who had noted down everything so no lengthy repeating of conversations. We already use peacock for our caravan insurance and would highly recommend Nicola and Team. Thanks so so much x
Absolutely outstanding service from Peacock Insurance Services. From start to finish, everything was handled professionally, quickly, and with genuine care for the customer. A special thank you to Carter, who went above and beyond to help me find the best quote possible. His customer service was exceptional — polite, honest, patient, and very professional throughout the whole process. He made everything simple and stress-free and took the time to explain everything clearly. As someone running ABH247Recovery, I truly appreciate dealing with people who are reliable and professional, and Carter definitely delivered that level of service. Highly recommended to anyone looking for great prices, trustworthy advice, and top-quality customer support. Thank you again!
I’ve been a client of Peacock for many years now and this year’s renewal was as hassle free as usual despite being temporarily out of the UK as Lashana dealt with emails and documents promptly and efficiently.