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Pensionhelp

3.9(12 reviews)See reviews ↓·Manchester

About the company

Pensionhelp is a financial advisory firm based in Manchester. It specialises in advising members of Defined Benefit (also known as safeguarded benefit or final salary) pension schemes on whether to move to another type of arrangement. Pensionhelp Limited is authorised and regulated by the Financial Conduct Authority and is registered in England and Wales. Its advice is restricted to consumers based in the UK.

The firm provides financial advice to clients, gathering information from clients and third parties. It does not guarantee to meet any Transfer Value Expiry Dates. Its normal policy is not to process a transaction which goes against its recommendation, and it will not accept instructions that are against its advice or that it does not believe are in the client's best interests.

Pensionhelp usually takes three weeks to produce its report and advice once it has the needed information, and generally takes between eight and ten weeks to make arrangements if the client takes its advice. It issues a 'Personalised Charges Document' confirming charges once it has assessed the scope of the work, and cannot charge a fee until the client confirms acceptance of the charge. Its main service is advising on Defined Benefit pension transfers.

What customers say

Based on genuine customer reviews

Pensionhelp is portrayed by numerous clients as a specialist in complex pension transfers, covering defined benefit and company scheme exits into private arrangements. Jason Hinde is singled out repeatedly for praise, with reviewers noting his readiness to respond by phone, text or email and his patience in addressing queries at every stage. A recurring observation concerns the depth of the work undertaken, as customers describe detailed investigations into their situations and clear explanations of what each step involves.

The team's command of a subject that clients frequently call complicated for a layperson is another common thread, with several accounts confirming that staff honoured their commitments. The process itself is characterised as smoothly coordinated from beginning to end, and one reviewer remarks that the fee did not appear unreasonable at the time. Set against this, some feedback points to protracted timescales, trouble reaching the same person consistently, a sense that charges took priority over personal attention, a missed CETV deadline and grievances that were not always resolved satisfactorily.

Reviews

Reviews are taken from publicly available sources.

CT
Catherine Taggart15 October 2025

Pensionhelp were recommended to me to help with a particularly difficult pension transfer. From the first contact to the pension finally being paid this month, they have been ultra-professional and available to answer questions and guide me along at all times. Every person in the company I have had contact with have followed through on their promises and have shown their expertise in an area, which for a layman, is very complicated. I can thoroughly recommend Pensionhelp to anyone who is trying to work through the pension minefield on their own and/or who has found pension companies to be difficult to deal with. Catherine Taggart

PS
PAUL S4 December 2024

Jason Hinde and the team have helped me transfer my Defined Benefit pension. Jason is a credit to his company , and was always at the end of the phone, text or emails at any time of the day. No question went unanswered and my quieres were all answered professionally and curtiously. He and the team at Pensionhelp explained the process completely and executed the transfer deadline in a very thorough manner. I would not hesitate to recommend Pensionhelp and have i given them a 5* review. Thank you Jason and the team again. Paul. S

MH
Mark Hetherington25 November 2024

Massive shout to the guys and girls at PensionHelp especially Jason Hinde Kirsty Davenport and Katy Cosgrove. Jason has nursed me the last 12 months as I considered this massive decision to transfer my pension. Between us we have had many calls and Jason has answered multiple questions on multiple occasions and spent a sizeable amount of time helping me make this big financial decision. Always with positivity and a sense of humour in a reassuring way. Massive thank you Jason :-) Also a big thank you to the ladies who back Jason up Kirsty and Katy such positive souls who 'Move like Wind' :-) Very grateful to all three of you for making a challenging decision go so smoothly.........all three a big asset to 'PensionHelp' Be proud of yourselves guys...... Five Stars highly recommend these guys and this company. Thanks again Mark Hetherington

TB
Theo Burge27 September 2023

very little help and would not reccomend

HN
Howard Nudd7 December 2022

Although it's a while back now (2017) I have no hesitation in recommending Pension Help as they processed my transfer swiftly and professionally and the fee did not seem extortionate at the time . They were thorough in their investigations and in my mind presented me with the best solution considering my circumstances. Will be calling on them again once my current employment terminates.

JW
Janet Winder7 December 2022

Used Pensionhelp for my company to private pension transfer, I found that they were very helpful and thorough and the whole process was well organised from start to finish. I would happily recommend them.

NW
Nick Winder7 December 2022

Although I am in the investment industry the whole transfer procedure is still pretty daunting. Pensionhelp were invaluable in guiding me through the whole process from start to finish. I had a dedicated adviser who spent an awful lot of time with me, assessing suitability, discussing potential investment options if I required them (I didn’t as it happened) and of course completing the copious amounts of paperwork that are involved when moving from a final salary scheme to a private pension. It was all overseen then through to completion with me being kept informed along the way. I can’t fault the service and they made a frustrating and difficult process a lot easier than it it otherwise would have been so I would definitely recommend their very specialist services.

Financial advisers in Manchester compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Manchester are compared.

RankProviderRatingReviewsOpen Sat.
1Retirement Professionals Ltd - Independent Financial Advisers★ 5,071No
2Athelis Financial★ 5,058No
3Wetherall's★ 5,049No
4Lionbridge Wealth Management★ 5,033No
5Perspective (North West) Ltd- Manchester Office★ 5,017No
12Pensionhelp (this page)★ 3,912No
Contact
+441619562328pensionhelp.co.uk18-22 Lloyd St, Manchester M2 5WA
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed