PSA Financial Services Ltd - Independent Financial Advisers

PSA Financial Services Ltd is an independent financial adviser firm based in Leicestershire. The firm offers specialist financial planning in investment advice, retirement planning, estate planning, long term care planning, and mortgage advice. It has over 35 years' experience and manages over £300m of client money. Paul Smith is the Managing Director, Founder & CEO.

He founded Paul Smith Associates in the early 1990s, which became PSA (Financial Services) Ltd upon incorporation in the year 2000. Paul Smith Associates is a trading name of PSA Financial Services Ltd. The firm is authorised and regulated by the Financial Conduct Authority and is registered in England and Wales. It can offer assistance or translation for clients in Urdu/Hindi, Slovak, Gujarati, German, Spanish, Cantonese, Hungarian, Portuguese, Polish, and Lithuanian.

PSA Financial Services Ltd is an independent financial advisory practice whose clients frequently single out George Smith and Alex Glen for their careful preparation and patient explanations. Customers describe feeling secure in entrusting their savings and retirement planning to the team, with meetings arranged efficiently and follow-up contact arriving quickly, including when sessions had to be held by telephone rather than in person. Paul and his colleagues are thanked for guiding clients through remortgages, house moves and helping a first-time buyer purchase later in life, taking time over every stage so that no query felt foolish.

The family-owned and run nature of the business is a point that comes up often, seen as shaping how clients are treated. Set against this, complaints recur about pension transfers into arrangements clients considered unsuitable, with difficulty obtaining account information and resolution that took years at significant cost. Others report trouble making contact and poor communication while concerns were being addressed. Car finance settlements also feature, where interest and remaining balances were not made clear, alongside pre-return vehicle inspections generating unexpected charges. Expertise and personal attention are valued, while outcomes and communication drew serious criticism.