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Sandcastle Mortgages (Oxford) Limited

5.0(234 reviews)See reviews ↓·Oxford

What customers say

Based on genuine customer reviews

Kidlington homeowners and first-time buyers frequently describe Sandcastle Mortgages as a steadying presence through the mortgage and house-buying process. Several reviewers highlight the clarity with which Sharon, Olivia, Rachel and Lauren explain each stage, from initial affordability discussions through to the final offer, with one noting that no question felt too trivial. One thing mentioned again and again is the speed of response, whether by email or telephone, and the proactive reminders before a renewal date. Customers repeatedly mention that complex cases and remortgages were handled professionally, with documents chased and progress updates supplied without prompting.

The practice is described as arranging mortgage deals and guiding clients through buying and selling a home, and the calm, stress-free handling of first purchases is a recurring theme. Reviewers also value the reassurance that comes from being kept informed about additional paperwork, and the willingness of the team to go further than expected when a case becomes involved. Word-of-mouth referrals from friends and family appear in several accounts, and the professional yet friendly manner of named advisers is noted more than once. The result is a picture of a broker that clients return to for subsequent remortgages and recommend to relatives.

Reviews

Reviews are taken from publicly available sources.

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Chris Lacey8 June 2026

Sandcastle Mortgages came highly recommended to me by a colleague, and I’m so glad I took their advice. To say Sharon was responsive is an understatement: she secured me a competitive mortgage deal for my first home within just 24 hours. From there, what could have been a complicated and stressful process was clearly explained every step of the way. Lauren and Rachel were fantastic throughout, regularly keeping me updated, liaising with the solicitors, and ensuring everything continued moving smoothly. My completion day is now in sight, and I feel incredibly lucky to have had the care, attention, and expertise of the whole team during such an important milestone. I would wholeheartedly recommend Sandcastle Mortgages to anyone looking for professional, efficient, and genuinely supportive mortgage advisers.

SR
Sathiyavathi Radhakrishnan10 May 2026

Olivia from Sandcastle Mortgages delivered an outstanding service on our purchase. She took the time to understand our situation and provided clear, tailored advice. Her guidance made the process smooth and manageable, and she was always approachable, responsive, and thorough. She coordinated and guided every stage of the process. She also worked hard to secure the best mortgage product, ensuring maximum benefit. I would highly recommend Olivia to anyone looking for a knowledgeable, dedicated mortgage advisor who goes the extra mile.

CD
claudia delgado6 May 2026

Olivia and Lauren have been amazing since the beginning. They guided us from the very beginning—helping us decide whether to sell—right through the entire selling process and the purchase of our new home. They made the whole process feel simple and stress-free. Everything was clearly explained and they went above and beyond to support us. They were recommended by two close friends and we will definitely be recommending them to everyone we know.

JG
Jon Gjylaci3 May 2026

We had a fantastic experience with Sandcastle Mortgages from start to finish. The whole process was handled professionally, efficiently, and with great communication throughout. Sharon, Olivia, and Rachel were always helpful, responsive, and made everything feel much less stressful. We really appreciated the clear advice and support at every stage of our mortgage application. Highly recommend Sandcastle Mortgages to anyone looking for friendly and professional mortgage advice.

GM
Giacomo Mauri2 May 2026

I cannot recommend them enough! Olivia is excellent, brilliant and professional. She dealt with our mortgage and all the issues and questions we had during the process. She has always given us insightful suggestions, and she secured the best deal possible for us! Olivia and her team explained every step in detail. Exceptional customer service and they are always quick and efficient in dealing with any request. We are first time buyers and the process can be daunting, Olivia is truly the professional and friendly face you want by your side! We chose them based on the google reviews and all the good things that they say are really true! Again highly recommended!

CB
Cyrus Besitan25 April 2026

I was referred to Sharon’s services by a friend who had nothing but high compliments for her service. I can also confirm that she is highly attentive and supportive throughout the process of securing a mortgage offer. I felt confident she would secure me the best offer available. I wouldn’t hesitate to refer any of my friends or family to her services if they were ever in need.

AW
Alan Willis25 April 2026

We used Sandcastle Mortgages (Oxford) in the last few weeks - wow they are just so efficient, very clear with their communication, they literally provide so much comprehensive information and as a client this is so important when making big life choices. As a client we were so impressed that we will use them again in the future. Personally I would like to thank Sharon, Rachel and Lauren - your help with our case was exceptional. I cannot praise this company enough which is down to the professional, caring staff working there.

Mortgage brokers in Oxford compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Oxford are compared.

RankProviderRatingReviewsOpen Sat.
1Sandcastle Mortgages (Oxford) Limited (this page)★ 5,0234No
2Nicholson Brown★ 5,0157No
3IMS Property Group - Oxford★ 5,0121Yes
4Oxford Mortgages★ 4,9208Yes
5Bright Money Independent★ 4,9344Yes
Contact
+441865379839sandcastlemortgages.co.ukSecond Floor, Front Office, 7 High St, Kidlington OX5 2DH
Working hours
Monday08:30–16:30
Tuesday08:30–16:30
Wednesday08:30–16:30
Thursday08:30–16:30
Friday08:30–16:30
SaturdayClosed
SundayClosed