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Vista Insurance Brokers Ltd

3.9(23 reviews)See reviews ↓·Manchester

About the company

Vista Insurance Brokers Ltd is an independent, management-owned insurance brokerage based in Manchester. The company specialises in business insurance and offers full wraparound services including review, advice, renewal, claims handling, and ongoing support. Vista Insurance Brokers has offices in Manchester, London, Belfast, and Birmingham.

It serves sectors including private equity, construction, property & real estate, energy and renewables, wholesale & retail, manufacturing, tech & life science, international, hospitality, private clients, health & life, creative industries, and virtual non-execs cover. The company sponsors the Innovation in Construction Award at the North West Regional Construction Awards.

What customers say

Based on genuine customer reviews

Ticket protection and event insurance sit at the centre of what Vista Insurance Brokers Ltd provides, and the Manchester broker's reviews divide sharply between long-standing commercial clients and customers of that refund product. Businesses covering festivals, homes, vehicles and campers describe attentive, engaging service, with the team taking time to understand operations before designing cover; a named adviser, Shasta Collins, is thanked for arranging protection across several assets, and Gavin and his colleagues are credited with keeping one company in safe hands over many years.

Reliability and prompt callbacks are among the points raised by satisfied policyholders, alongside the breadth of the broker's commercial expertise. Against that, a recurring complaint among buyers of ticket protection concerns the handling of refund claims: several describe being asked repeatedly for supporting documents, long waits for replies that arrived only after the event had passed, and claim decisions attributed to exclusion clauses. These accounts describe a marked difference between the personal attention given to business clients and the experience of individual policyholders pursuing smaller refunds.

Reviews

Reviews are taken from publicly available sources.

CA
Craig Allison28 April 2026

Super company, a pleasure to deal with as always

SR
Shmuel R11 April 2026

Very disappointing experience. My claim was rejected using a broad “War” exclusion, even though I couldn’t attend due to a flight cancellation—which defeats the purpose of ticket protection. They state a 20 business days handling time—and indeed responded right on time: one day after the event, nearly a month after my request, leaving me no chance to resell or recover my money. Meanwhile, other providers I contacted on the same day of the flight cancellation had already issued vouchers within a week. Even worse, their “reconsideration” took just one day to repeat the same rejection. This feels like a service designed to delay and deny, not to protect customers.

AC
Alexandra Connolly31 October 2024

A really disappointing services provided after purchasing ticket protection with Vista. Either a lack of transparency or deliberate deception left me massively out of pocket. Don’t waste your money buying into their “protection”.

KS
Ken Simpson1 June 2024

We had a great experience working with Shasta Collins at Vista Insurance Brokers to cover our home, vehicles and camper. Thank you for all your help.

NL
NW Landlords19 January 2023

NWLA has been affiliated with Vista Insurance for many years now. The service they provide to our members is first class. They are always on hand to offer advice and recommendations.

ME
Matt Evans31 May 2022

We’ve been utilising Alex at Vista Insurance Brokers for several years now and always receive a fantastic and personalised service. His expertise and knowledge in our area of business is second to none and we are always assured of the best warranty and insurances policies in the market at the time. Would highly recommend

BD
Barrie Diffin25 April 2022

Attentive and engaging. The Vista team have invested the time and energy to really understand our business and design solutions to meet our needs.

Insurance brokers in Manchester compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Manchester are compared.

RankProviderRatingReviewsOpen Sat.
1COHIBL - Business Insurance Brokers★ 5,092No
2Isis Insurance Services Ltd★ 4,922No
3Norwest Insurance Brokers Ltd★ 4,613No
4Simple Insurance Solutions★ 4,47No
5Bridge Insurance Brokers Ltd★ 4,47No
8Vista Insurance Brokers Ltd (this page)★ 3,923No
Contact
+441613937111www.vistainsurance.co.uk2nd Floor, Windmill Green, 24 Mount St, Industrious M2 3NX
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed