Coversure Insurance Services Southampton

Coversure Insurance Services Southampton is an independent, family-owned insurance broker founded in 2003 by Martin Nugus. Based in Totton, Southampton, it is part of the Coversure Insurance Services network. The firm provides independent advice and insurance quotes, working with insurers such as Aviva, LV, and Royal Sun Alliance.

It offers business, commercial vehicle, and property insurance policies, including commercial combined, truck, plant, landlord, business, and fleet insurance. A local personal service is available online, by phone, and face-to-face, and the broker is happy to visit clients at their place of business. Coversure Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority.

Helpfulness and patient support run through the feedback for this insurance brokerage, with customers returning over many years to the same team. Several reviewers describe staff who listen carefully to problems and stay calm while sorting them out, whether the matter involves a vehicle claim, a renewal or a dispute with another insurer. Named members of the team come up repeatedly: Phil Adams is described as polite and willing to go further than expected, while Dan, Graham and James are credited with easing a difficult vehicle insurance issue.

Sam Lacey is singled out for untangling a renewal that proved intricate and drawn out, handled in a professional and courteous way. Martin also features alongside colleagues who made calls to push a claim forward after a road accident, helping secure a replacement car. A point made in several accounts is the unhurried approach, with customers saying they are never rushed and feel like the only client being dealt with. Long-standing patrons mention years of consistent service, and the handling of claims, including damage caused by a lorry reversing into a fence, is recalled as the reason many have stayed. People describe recommending the firm to others.