Norris & Fisher (Insurance Brokers) Ltd

Norris & Fisher (Insurance Brokers) Ltd is an independent specialist insurance broker based in Southampton, established in 1999. The company specialises in insurance for charities, village halls and voluntary groups, and also trades as 'Insure Your Village Hall'. It is authorised and regulated by the Financial Conduct Authority. The company offers specialist insurance schemes for village halls, good neighbour groups, food banks, community sports clubs and general charity insurance.

Tom Ingram and Jade Winter are directors, both holding the Cert CII qualification. Adam Mussellwhite is Client & Technical Solutions Manager and holds the Cert CII qualification. Eli Pitt is a Charity Account Handler. Adam Price is a Village Hall Account Handler and holds the Cert CII qualification. Molly West and Tom Gudino are Village Hall Account Handlers.

Village halls and community buildings are the recurring focus for those leaving feedback, and the same strengths emerge across the accounts. The arrangement of renewals and new quotations is described as quick, helpful and responsive, with the process made simple and free of complications. A detail many reviews return to is the standard of the explanations, with cover levels, options and the amount of protection actually needed discussed properly rather than presumed.

Named members of staff attract particular praise: Adam is called clear, courteous and patient when answering questions, while Jade is singled out for her expertise and for guiding a director through policies suited to his position, including ones beyond the immediate requirement. Several accounts note savings, with improved cover secured at a considerably lower premium than existing arrangements, and trustees helped to confirm their organisation held all appropriate insurance. Prompt replies to enquiries, friendliness and competence are noted alongside value for money, with the service found efficient from first contact onwards and reliable for those managing shared community assets.