Financial Adviser CompareAdd your business
← Back to Stoke-on-Trent
Faulkner Powell Mortgages

Faulkner Powell Mortgages

5.0(680 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

First-time buyers feature prominently among the accounts left for Faulkner Powell Mortgages, with several describing how advisers such as Lee, Stu, Stew and Jordan guided them through a purchase from the initial enquiry to completion. Reviewers often mention the clarity of the explanations, the patience shown when questions kept coming, and the speed with which paperwork and applications were moved forward. Mortgage advice is the core of the service described, and customers note that advisers explored the available options, secured competitive rates and kept them updated whenever figures or offers changed.

One thing mentioned again and again is how problems and uncertainty were handled: when borrowing requirements shifted, the adviser responded quickly and refocused the application. Life and buildings insurance arranged through another department after an offer was accepted is also mentioned. Friendliness and professionalism run through nearly every comment, with named staff credited for making a stressful process feel manageable. Several reviewers note that they would return at renewal and have already passed the firm's details to others.

Faulkner Powell Mortgages — Customer photo

Reviews

Reviews are taken from publicly available sources.

AB
Amber Baskeyfield19 August 2026

I am so grateful to Nick and Josie for all their help with the purchase of my first home. Their patience, guidance and understanding has been second to none. A huge thanks to Nick in particular as he has been so kind and supportive during this huge transition in my life. Thank you ❤️

IG
I. Gater12 August 2026

I cannot recommend the team enough. ​As a first-time user of a mortgage broker, I was concerned of the turn-around time, and possibility of being slow to communicate when it matters most, but my experience with Faulkner & Powell Mortgages was genuinely outstanding. ​From start to finish, the service & team were highly motivated to get it done and thoroughly professional. What impressed me the most was the sheer speed of their work. They turned things around for me, in just 24 hours, and then managed to do exactly the same thing again in another 24 hours when required. ​The entire process was completely stress-free. I was able to simply sit back while they handled all the heavy lifting, yet never left out of the loop. They communicated again, with haste, keeping me informed every step of the way. Beyond their efficiency and work ethic, the team was friendly and polite. ​Faulkner & Powell Mortgages has set the standard, I will not go through the rigmarole of finding mortgages myself again. I highly recommend them to anyone looking for a seamless, stress-free & professional experience.

RJ
Rhianne Jones10 August 2026

Highly recommend - Lee has been brilliant every step along the way through our house purchase/mortgage application - when our mortgage come up for renewal without a doubt will be using Faulkner and Powell again to assist they saved us money, were knowledgeable and very responsive. Whenever anyone asks me about mortgages I will always recommend Faulkner and Powell.

HB
Hannah Barnett7 August 2026

I can’t thank my mortgage advisor and the whole team enough for all their help throughout the process. They were professional, friendly, and always happy to answer any questions I had, making what could have been a stressful experience so much easier. Their communication was excellent from start to finish, keeping me updated every step of the way. Thanks to their hard work and support, everything went as smoothly as possible, and I’m now in my new home. I would highly recommend them to anyone looking for a reliable and knowledgeable mortgage team. Thank you all so much for everything!

NF
Natasha Farmer22 July 2026

I was recommended Faulkner Powell and so glad I got in touch. Highly knowledgable and incredibly supportive, a huge thank you to Lee and the team who have been amazing throughout the entire process. Lee took the time to explain everything clearly, answered all of our questions promptly, and made what could have been a stressful experience feel straightforward and manageable. If you’re looking for a reliable, friendly, and trustworthy mortgage advisor, I wouldn’t hesitate to recommend Faulkner Powell. Thank you again for all your help!

K
Kelsey17 July 2026

We couldn’t thank Lee and the team enough for all of their support throughout our mortgage journey. From start to finish, the service we received was both professional and personal, and we always felt like we were in safe hands. Lee was incredibly supportive and guided us through every step. Nothing ever felt like too much trouble, and we were kept informed throughout, which made what could have been a stressful experience so much easier. We were also introduced to the insurance team, who were equally as helpful, making everything seamless from start to finish. We would highly recommend Lee and the entire team. Thank you again! 😊

CT
Cal Tweed18 June 2026

Stu has been remarkable in his conduct, professional, knowledgeable and knows how to break down things that I don't understand. As a first time buyer, I went into this with a lot of nerves and no real idea on where to begin. Stu told me plainly and directly, what to do, how to get started and just overall showed me the support I needed to make decisions and I am very grateful. I would 100% recommend a mortgage advisor, especially one from Faulkner, it has been a pleasure and I will be returning in the future.

Mortgage brokers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Faulkner Powell Mortgages (this page)★ 5,0680Yes
2Synchro Mortgage Solutions Ltd★ 5,0459No
3Just Mortgages Longton★ 5,0258Yes
4Just Mortgages Hanley★ 5,0215Yes
5Signature Mortgages and Protection★ 5,0279No
Contact
+441782651444faulknerpowell.co.uk1st & 2nd Floor, Offices, 32 Derby St, Leek ST13 5AB
Working hours
Monday09:00–20:00
Tuesday09:00–20:00
Wednesday09:00–20:00
Thursday09:00–20:00
Friday09:00–18:00
Saturday10:00–16:00
Sunday10:00–16:00