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JM

Just Mortgages Longton

5.0(258 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

Longton clients consistently highlight Macauley Smith for the reassurance and plain speaking he brings to mortgage advice, especially for those purchasing their first property. More than one review describes how he walks them through each stage, from the opening conversation to the application and the expected schedule, so that people with little prior knowledge finish appointments feeling informed rather than daunted. A theme running through the feedback is his responsiveness: emails and questions are dealt with promptly, and he maintains regular contact as matters advance.

Customers also appreciate the openness about costs, with no concealed charges reported, alongside the favourable rates and thorough service secured on their behalf. His approachable, down-to-earth character and the patience shown when answering queries, including ones clients regard as obvious, are frequently praised. First-time buyers in particular mention leaving meetings feeling more confident and considerably less worried, and numerous accounts say they would return for later mortgage requirements. The work spans residential mortgage applications, sourcing of rates and support throughout the purchase, with professionalism maintained even when delicate subjects arise.

Finance brokerFinancial advisor

Reviews

Reviews are taken from publicly available sources.

RG
Ryan Garton28 July 2026

Excellent experience working alongside Macauley Smith out of the JustMortgages Longton office. Macauley was professional, efficient, and took the time necessary to clearly articulate the matters at hand to two neurodivergent cliental, answering as many questions as was necessary to support us. Very much recommended.

KR
keiran rowley20 July 2026

I’ve dealt with Macauley Smith to discuss everything from how much I can borrow up to the buying process and he’s been spot on throughout explains everything you need to know, gives advice on anything you’re unsure about and makes it a lot easier to understand. Top bloke.

JO
Josh Oldacre12 July 2026

Macauley Smith has been brilliant in advising us as first time buyers and guiding us with the application process with our mortgage. He is friendly, informative, helpful and will take time to answer / find answers to questions. He is promt answering emails and queries. We would highly recommend him to everyone undertaking this process! Thankyou so much!

AH
Amber Hammond27 June 2026

I’m currently in the process of buying my first home and I honestly couldn’t ask for a better mortgage advisor. Macauley been incredibly helpful and responsive throughout everything so far. He explains things clearly, makes the whole process feel much less stressful, and genuinely goes above and beyond to help. Highly recommend to anyone looking for someone trustworthy and supportive!

J
Jamie2 June 2026

Macauley was really friendly, patient and helpful with me, as a first time buyer who is absolutely clueless and he was very knowledgeable and considerate towards this and put me at ease straight away in our initial meeting. I was very impressed and pleased with the service and am just awaiting some further information which he has kindly offered to send in order to support me on this journey :) highly recommend him!

WH
Will hallt21 April 2026

Macauley (Smith) has been nothing short of fantastic. Always prompt with responses, and went above and beyond to help whenever we needed him. As first time buyers Macauley has made the application process seamless and made us feel comfortable asking stupid questions, he was very knowledgeable when it came to giving us advice. Macauley was also very professional around sensitive subjects. We look forward to using him in the future.

SW
Simon Ward20 March 2026

Currently working with Macauley Smith, following a search for local trusted advisors. We are very grateful for the transparency, care and knowledge that has been shared on our journey so far. He continues to check in, has not hidden any fees, and is a pleasure to talk to.

Mortgage brokers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Just Mortgages Longton (this page)★ 5,0258Yes
2Just Mortgages Hanley★ 5,0215Yes
3Signature Mortgages and Protection★ 5,0279No
4Faulkner Powell Mortgages★ 5,0680Yes
5Synchro Mortgage Solutions Ltd★ 5,0459No
Contact
+441782211437justmortgages.co.uk/broker-finder/longton75 The Strand, Longton, Stoke-on-Trent ST3 2NS
Working hours
Monday08:30–18:00
Tuesday08:30–18:00
Wednesday08:30–18:00
Thursday08:30–18:00
Friday08:30–18:00
Saturday09:00–17:00
SundayClosed