First Mortgage NE holds a 5 rating from 1,388 Google reviews. Clients repeatedly mention clear, prompt communication from advisers such as Jo, Nichola, Josh Hands and Mark, including for renewals and self-employed applications, with several reviewers returning for a second or third mortgage. The process is consistently described as smooth and well organised, with regular updates throughout.
Reviews
5.0 / 5 · 1388 totalI had an excellent experience with this mortgage company Jo and Beverly were superb. Their service was outstanding from start to finish, and their communication was clear, prompt, and professional throughout the entire process. They made everything straightforward and were always available to answer any questions. I would highly recommend them to anyone looking for a reliable and supportive mortgage provider.
Great service! This is my second time using First Mortgage NE. Nichola and Josh were super friendly and helpful in arranging our mortgage and assisted throughout the process with regular communication and updates. I would highly recommend to anyone.
Thank you so much to Nichola and Josh who helped us renew our mortgage. It was completely stress free and they were always very happy to help or answer any questions along the way. We had never gone through this process before, but thanks to Nichola and Josh everything was super smooth and easy. Couldn’t recommend first mortgage enough they’ve now helped us with our first home to renewal of the mortgage!
Absolutely incredible experience with Victoria, Neale, and the entire team at First Mortgage! They made our mortgage application so smooth, fast, and completely stress-free. Outstanding communication and professional support throughout the process. Highly recommended!
Mark was excellent throughout our recent mortgage renewal. Communication was outstanding, with quick responses to any questions and timely reminders whenever further information was needed. As a self-employed applicant, the process can sometimes be more complicated, but Mark—and later Hayley—made everything straightforward, smooth, and stress-free. Their professionalism, efficiency, and support throughout were greatly appreciated, and I wouldn't hesitate to recommend them to anyone looking for a reliable mortgage broker.
We’ve just used First Mortgages to help us remortgage our home and once again they’ve been fantastic. They found us a great rate and made the whole process so easy and stress free from start to finish. This is the second time we’ve used them and the service has been excellent on both occasions. They kept us informed throughout, answered our questions and took the hassle out of everything for us. Wouldn’t hesitate to use them again and would recommend them to anyone looking for mortgage or remortgage advice. Thank you for all your help!
Can’t recommend First Mortgage enough! Our Mortgage Advisor Mark at the Dunston branch was amazing and helped us through the whole house buying process, which as first time buyers was super helpful and we really couldn’t have done it without him! Jo was also amazing and kept us updated every step of the way! They made it such a smooth process for us and we’re now in our own home less than 4 months later. Really cannot fault the service at all and had the best experience!