Howden Insurance Brokers - Bournemouth

Motor insurance is the mainstay at this Bournemouth broker, and the accounts reveal a service that lands well when a named contact takes charge. Cameron is singled out for grasping the needs of a business and putting fleet cover in place alongside liability insurance; Marina Ortega earns praise for attentive listening, returning calls at the promised time and following through on what she undertook, her courteous manner leaving clients feeling individually valued. Competitive pricing and agreed valuations are mentioned more than once, and a recurring point is the preference for reaching a person rather than an automated system, with calls picked up without long waits.

Set against this, several accounts describe promised follow-ups that never materialise. One customer supplied full vehicle details and then heard nothing despite chasing; another waited five working days for a car insurance price, found the named contact unavailable and was later quoted substantially more than a rival figure. The pattern of unreturned calls and quotes that fail to arrive is a point that comes up often, so the outcome appears to depend on which member of staff handles the enquiry. Cameron remains the name most associated with a positive result.