Howden Insurance Brokers - Norwich

Personal service stands out in feedback for this Norwich insurance broker, with reviewers repeatedly mentioning how easy it is to reach a real person by telephone rather than navigating automated systems. Staff are described as helpful, friendly and polite, and car insurance quotes and policies are said to be handled expertly from first enquiry to completion. A recurring theme is competitive pricing on motor cover, with customers noting that the quote and level of protection represented good value for money. The advice offered while searching for suitable cover is highlighted as thorough, leaving clients confident that the correct policy had been arranged.

When something goes wrong, the support given is characterised as reliable and responsive. Several reviewers comment on the speed with which questions are answered and cover is put in place. Alan Illingworth singles out the continued availability of telephone assistance as a particular strength. The combination of professional expertise and an approachable manner is what customers describe as the defining feature of the service, and the handling of motor insurance enquiries remains the most frequently praised aspect of the work.