Insurance2go

Lisa amazing very nice person chat to like very helpful

I wish I never bothered!! My phone was stolen I provided every single bit of evidence they wanted except for proof of usage as my provider talk mobile sent a detailed letter explaining that since I put my old sim into my new phone it now only shows my new phone details. They said this is called a letter of rejection and insurers should accept it. They simple declined my claim even after I sent a police report, proof of purchase, proof of sim card purchase, a bill and imei number proof. Very disappointed and feel robbed to have paid for such a pointless and unhelpful service.

AVOID - Not worth the paper it's written on! Phone stolen, did everything correctly, phone + SIM barred, reported to police, provided receipts, itemised bills, find my iphone location showing phone not in my possession (and in China after a couple of weeks). Provided endless pieces of evidence, always found something something additional that they required. Dragged out the process for over 6 weeks, and very reluctant to close the claim officially so I couldn't take my complaint further. Finally rejected, on the basis that I couldn't prove an email was from my mobile provider, despite forwarding and providing the .eml data, even though at least 3 other pieces of evidence proved I was using the phone. AVOID - Clearly it's cheap for a reason. Defaqto 5 star is a joke rating and Money Saving Expert need to stop prompting this company. Taking complaint to the Financial Ombudsman.

Stay clear from this bogus company. It’s all a scam. Quick to take money but not for a claim, they look for anyway not to replace a frame. Be prepared to have receipts for everything and invoice from Apple isn’t enough, nor the bill of sale. Go to protectmybubble, replaced it within 48 hours. If it’s too good to be true, most likely is.

100 % scam insurance Insure2Go Regarding Unfair Claim Rejection, Repeated Document Requests, and Unauthorised Policy Cancellation Insure2Go Mobile Insurance, I have been treated unfairly and unprofessionally, Background I purchased a mobile phone insurance policy from Insure2Go approximately six months ago. At the time of purchase, I provided: The original purchase receipt of my mobile phone All information requested by the insurer Based on these documents, Insure2Go approved my policy and began collecting monthly premiums without any issue. --- Loss of Mobile Phone and Claim Submission Approximately five months after purchasing the policy, my mobile phone was unfortunately lost. I immediately contacted Insure2Go to submit a claim. From that point onward, I faced continuous delays, changing requirements, and excessive document requests, as outlined below: 1. Receipt With IMEI / Phone Number Insure2Go initially stated that my original receipt was no longer sufficient. They requested a receipt including my phone number/IMEI. I had to visit the courier/service provider and spend nearly two weeks to obtain a revised document. 2. Police Report After submitting the revised receipt, Insure2Go requested a police report. I promptly obtained and submitted the police report. 3. Network Provider Blacklisting and Usage Records Insure2Go then asked me to contact my mobile network provider to: Prove ownership of the device Blacklist the lost phone Provide usage records This process required significant time and effort, taking more than one month, as it involved multiple visits and verifications. 4. Additional Requests Despite providing all requested documentation, Insure2Go continued to change their requirements every few days, requesting additional bills, usage data, and further proof. Each time, I complied in good faith. --- Claim Rejection and Policy Cancellation After months of delays, Insure2Go informed me that: My claim was rejected because my visa is valid until August 2028, and they claimed they could not assist me in 2025. Now I wast a lot of time but this stupid insurance not want to help me in hard time.if you have this insurance plz cancel this and buy genioun insurance . Now i complain to financial ombudsman service.but they are so busy they want 3 more months to give dicision . I am very disappointed due to this scam insurance

I was really impressed with the service that I received regarding the Mobile phone insurance. I needed to upgrade details and asked if I could have all details delivered to my email address. The young lady I spoke to was very helpful and understanding for the situation that I had. Well done and thank you.

I have been with this company for years. Excellent service. Lisa is a gem. Thank you