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iRevolution Connect

iRevolution Connect

3.9(66 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

iRevolution Connect, operating as a Sunderland-based insurance brokerage, has built a client following that spans years of repeat dealings. Reviews regularly refer to the quality of the leads and policies secured through the firm, with several clients noting that the results delivered match what was promised. Reliability comes up often, as does the speed with which requests are handled; one account manager, Layton, is praised for being consistently reachable, while Ethan and his team are described as friendly, enthusiastic and professional. The quality of trade policies sourced is highlighted, including one instance where a suitable and competitively priced policy was found after several days of searching.

Communication before and after the arrangement is cited as a strength, with staff working closely with clients to understand their business requirements and making changes quickly when needed. A recurring point is the knowledge and politeness of the team, alongside efficiency and a willingness to provide good outcomes for both the business and its clients. One customer notes that Kaelym identified the cheapest suitable policy for their trade needs. The working relationship is characterised as strong, with clients expressing satisfaction with the consistency of the service over extended periods.

Reviews

Reviews are taken from publicly available sources.

AC
Andy Carleton28 May 2026

Never used this company before, but got a text saying I'd agreed to a call-back last year for my motorbike insurance at renewal. The problem is, I never agree to calls from quote providers, and my insurance is not due for several months. No idea where they got my contact info from, but not happy with them calling out of the blue.

MM
Malcolm Moulden17 January 2025

Initially pleased with the service, however unlike comparison websites, where you enter your details once and relevant quotes are supplied, all that happens here is that you are diverted to other insurance companies, all of which require you to supply all details every time. The last call to get a quote took 45 minutes and was even less competitive than previous quotations. Despite three requests to stop the calls, I am still getting called daily. Extremely frustrating and now turning into nuisance calls.

S
Simon5 September 2024

Rude and Unprofessional! Was put through to this company from Adrian Flux and was hung up on mid conversation for no apparent reason other than beating unable to provide a better quote than my renewal. I wasn’t even given the chance to discuss voluntary excess or named drivers which could have changed the premium. I will be sure to avoid the company in future. It should also be noted that they act under other names such as PolicyLink insurance and a couple of others so be very wary of how they operate!

LW
Luke Wilson10 April 2024

We've been dealing with Policylink for over 2 years now and they have always delivered on everything that they've promised to us. They are efficient, professional, polite and knowledgeable, always providing good results for both us and clients.

BM
Barrie Makin28 March 2024

I spoke with kallum today regarding insurance for my new bike. Getting your dream bike is only part of making dream a reality, insurance etc is the boring part to it and a part I dread! Cheers to Kallum for swiftly guiding me through the process and help making my dream bike a reality!!

SJ
Susan Jones14 March 2024

Had a call from Policy Link .... wasn't quite sure at first but after 3 days of trying to secure the best trade policy Kaelym found me the cheapest and suitable policy for our needs. Thank you Kaelym (hope I've remembered your name correctly! )

PG
Paul Graham22 February 2024

I have used Policy Link for 6 months , now. Quality of leads is unrivalled. Layton my account manager is always on hand when required too !! Keep up the good work !!

Insurance brokers in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
11st UK Broking★ 5,0150No
2Crosby Insurance Brokers★ 4,9129No
3Partners& Houghton★ 4,947No
4Just Travel Cover★ 4,4349No
5iRevolution Connect (this page)★ 3,966Yes
Contact
+443300540477www.irevolutionconnect.co.ukFirst Floor, Waterside House, Sunderland SR5 2TZ
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–12:30
SundayClosed