Loyal Insurance Services Ltd

Billing and communication problems recur throughout the accounts left about this Cambridge insurance broker. Customers describe payments being collected after they had asked for policies to be cancelled, with one person stating that money was taken a fortnight before cover was due to finish, and others reporting deductions they could not account for. An aspect raised across a number of reviews is the difficulty of reaching the firm: emails are said to go unanswered and, in at least one account, no telephone number could be found.

Several reviewers describe being told that a matter would be resolved, only to see no action follow over the following working days, leaving them unsure whether their phone cover was actually in place. The sums mentioned are small but the pattern is consistent, with refunds being pursued through payment providers rather than through the company itself. No reviewer reports a positive experience of the service, and the themes of unauthorised or unexplained payments, absent responses and unresolved queries dominate the feedback.