One Broker (Cambridge) Ltd

One Broker (Cambridge) Ltd serves clients in Cambridge and the surrounding area, and reviews repeatedly highlight the personal nature of the service provided. Customers describe staff as friendly, well informed and easy to deal with, with several noting particular help given to elderly parents who appreciated the attention received.

Rob Mills is named for his patient and accurate advice on insuring rental properties over a number of years, while Darcey and Jeanette are singled out for their assistance with an urgent query and for clear communication and support. The company handles residential insurance and rental property cover, and reviewers mention the professionalism of the team as a consistent strength. A recurring theme in the feedback is the helpfulness of individual members of staff, who are described as going out of their way to assist with queries and to explain matters clearly.

Less positive accounts describe slow responses to quote requests and difficulties in getting replies to repeated emails, with some customers reporting that quotes took considerable time to arrive and that communication broke down when issues arose. The experience described therefore varies, with the quality of personal service standing out as the main point of praise alongside concerns about responsiveness.