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One Sure Insurance

One Sure Insurance

4.4(5139 reviews)See reviews ↓·Stoke-on-Trent

What customers say

Based on genuine customer reviews

One Sure Insurance draws consistent praise for the way its team handles complicated insurance needs. Reviews time and again mention the ease of arranging cover, with one policyholder describing how a broker matched a trade policy covering both a van and a car, alongside permission to drive vehicles being valeted. Clarity and responsiveness come up often: clients note being kept informed throughout the process, including during a difficult claim period lasting several days, and value that communication continued before and after policies were arranged.

Tracy is singled out for guiding multiple complex policies from start to finish and for making an awkward process simple and straightforward, while Ryan is thanked for setting up a motorhome policy that met specific requirements after the customer had searched widely. Competitive pricing is described by several customers, who say quotes included everything needed and more, and that they felt protected rather than left exposed. The team's readiness to exceed expectations, explain details and stay in contact with all parties involved recurs across the feedback. Motor trade, motorhome and multi-vehicle cover feature in the accounts, as does the speed with which cover was put in place once details were confirmed.

One Sure Insurance — Customer photo
One Sure Insurance — Customer photo
One Sure Insurance — Customer photo
One Sure Insurance — Customer photo

Reviews

Reviews are taken from publicly available sources.

AR
Antalya Restaurant NE Ltd24 July 2026

Worst broker I ever been dealing with in my 10 years of trading, the send me the email my policy has been verified and for next day cancellation my policy without any notice, we did provide everything they asked for everything was in place insurance was covered just like surprise I get cancelled my insurance without any notice, how wors could be more then that , I did send them no claim bonus they even couldn’t recognise if this the no claim bonus, very poor experience they have, I just checked reviews I should checked before I go with them , destroyed my name I can’t even open the insurance now because of cancellation, so please if any of you out there don’t destroy your name read them reviews before you go with them, they don’t care what’s gonna happen to your situation, they took my £600 deposit and plus that over £900 charge witches they have to dream about it , you destroyed my name took my £600 for nothing and you want £900 on top what a dodgy company is so dodgy you can’t even talk to them , when they first talking to you they are so soft until they take money of you and after that they are becoming a wolf to you, what a bad experience 00000 star

JS
Jo Selby17 June 2026

Over the last week, we have been in constant contact with customer service. It was a difficult situation. If not for the top rate service we received we would have been left unprotected. Thanks guys for a great service

CM
Cooper Maddox8 May 2026

Tracy has been an absolute 5 star insurance broker. Helping us set up multiple complex policies, has never been easier than with OneSure. We were connected with a broker who made sure that the awkward process of getting insurance was simple and straightforward. Willing to go the extra mile Tracy made sure that all parties involved with our policy were fully informed, insured and still making sure we got the best prices on the market. Will definitely be coming back , and changing my other policies to be with OneSure. Recommended if you want a no fuss company to be insured with. 👍

SY
Sharon Young19 November 2024

First class service from James Bradbury, a real person on the phone not a robot. James was extremely knowledgeable, professional, friendly, and made sure I understood every step of the way. Although I found your company by accident (I thought I was talking to my old company, E-Sure! Your telephonist said why not try a quote from One-Sure - I am very glad I did, and I bought the policy.

RH
Ryan Howard12 November 2024

I needed new insurance as my current doesn't provide the specialist cover I needed. Adam was exceptional and courteous throughout the call and I recommend them any more! When the dust settles I will be back to enquire about the rest of my insurance policies currently held with other providers. 10 Stars. Thanks Adam, that could of been a long and stressful phone call, they are lucky to have you. All the best for the future wink wink hahaha.

TC
Tica Covaci3 November 2024

Great expertise with Harron, spoke with him initially about getting Traders insurance and he helped me understand everything and gave me a price. I went and called 5 other companies and there were still the best price and the most helpful. I’m the end I went back to them and after everything I was given a discount and given a 3 month payment plant at 0% internet which was great. Had patience and did everything whilst the phone with me. Had everything by 7pm on the day as he said. Great service

GC
Gary Christopher9 February 2024

I contacted them as their price to insure my campervan was over £200 cheaper than my old insurance. So placed a call to make sure all was correct. After speaking to a very patient member of staff, as I suffer with anxiety, she talked me though everything, with Patient’s, Politeness, and courtesy. So after everything she even was able to make it even cheaper. I had to send photos of various items which again she explained. So I not only did I receive an email with all my documents, they even sent a hard copy. So overall I would highly recommend and give a 5***** review with no hesitation.

Insurance brokers in Stoke-on-Trent compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Stoke-on-Trent are compared.

RankProviderRatingReviewsOpen Sat.
1Brown & Brown (Previously JSW Insurance★ 4,966No
2Connect Insurance Brokers Ltd★ 4,7400No
3One Sure Insurance (this page)★ 4,45139Yes
4Autonet Insurance Group★ 4,03067Yes
5Autonet Insurance★ 1,669No
Contact
+448009120128www.onesureinsurance.co.ukSpitfire House, 142-154 Congleton Rd, Talke, Stoke-on-Trent ST7 1LX
Working hours
Monday09:00–19:00
Tuesday09:00–19:00
Wednesday09:00–19:00
Thursday09:00–19:00
Friday09:00–19:00
Saturday09:00–13:00
SundayClosed