Rebus - Mortgage Advice Peterborough

Sitting down to write this review the thing that comes to mind first is how many names I want to reference for their service. Neezam, Abbie, Lee, Jo and I am forgetting one. The second thing is that the mortgage offer was redone because the house search went over the 6 months. The last thing is they remained patient through our four offers and two surveys and one bank survey. Always someone available to talk. Always an answer promptly.

My mortgage advisor was incredibly helpful and professional. They made the home-buying process so smooth and stress-free. Their excellent advice and ability to find great interest rates are highly commendable. I would definitely recommend their outstanding services

I want to say a HUGE thank you to everyone at Rebus that I had any engagement with especially Abbie & Lee who I interacted with the most. They kept me updated at each step, answered my calls always and also responded to my emails in a timely manner. They are a very proffesional company, I would use them again & also recommend them to friends/family. The reviews speak from themselves, thanks again team, hopefully I have the pleasure of using your services again in the future

Very friendly and efficient mortgage advisors - esp. Hassan Hanif. 100% satisfied. They sent us a nice gift package upon completion too.

Absolutely brilliant service from start to finish! As first-time buyers, we had so many questions and everything felt overwhelming at first – but Lee explained every single step clearly and simply, which made such a huge difference. It was extra tricky as my partner is self-employed, but they took all the stress, hassle and hard work completely away from us. They handled everything efficiently, kept us updated all the way through, and we really couldn’t fault them at all. They came highly recommended to me, and I will be recommending Lee, Abbie and the whole team to absolutely everyone we know!

Initially impressed with the reviews of this Broker and I appointed them to deal with a BTL purchase to add to my portfolio. For context I have several mortgages on numerous properties that need refinancing, remortgaging or indeed buying further properties; an ideal client to retain you would assume! Started off well and communication and effort was reasonable up to and including a mortgage application. The valuation on the property was down-valued and thus a new application would need to be made at after this point The Broker (Lee) and his assistant (Abbie) became impossible to deal with. New figures were given the go ahead to investigate and a week and a half had gone by and not a single point of contact made via email or telephone from either of them. I chased on Monday 15th June and was ignored by both and eventually I terminated my appointment with them the following day. On the day of termination (16th June) they miraculously then resurfaced, looked at better deals, left me several VM and did all the work they should have been doing a good 7-10 days earlier. At this point it was too late as I had appointed a new broker to take on my purchase. Says a lot that the only way to get this lot to do anything is to terminate their appointment - which is highly counter-productive when you’ve lost serious time in the house purchasing process. Would I recommend - absolute not. There are more productive brokers to deal with and to me they came across as lazy, unproductive and felt like they were doing you a favour! No doubt they will come back with some smart response to deflect the above, rather than just own it.

Being on a skilled worker visa, my main concern was whether we are eligible for a 5% deposit. We have been refused by a previous mortgage advisor and then I came across RebusFS who already had many glowing reviews. I called them up and they told me that it is possible. I would like to specifically mention Hassan and Abbie who have been more than happy to assist with all questions we had. Starting with securing an Agreement in Principle to getting our mortgage approved, they have been always very transparent. They do offer additional services like providing solicitors or surveyors but never push you to up-sell. I couldn’t recommend them enough. It was great to do business with them and they are a great team, always raising the bar on customer service. Kudos to the team!!