Westinsure Plymouth

Westinsure Plymouth is a trading title of PSP Insurance and Financial Solutions Ltd. It is authorised and regulated by the Financial Conduct Authority and is a member of the Financial Ombudsman Service. The firm helps individuals and businesses across the South-West, including Plymouth, Torbay and Exeter. It provides a range of business and personal insurance policies and offers a free, no-obligation review of current policies. Sarah Lee is Senior Commercial Account Handler and Office Manager, joined at the beginning of 2020, and is a member of the Chartered Insurance Institute.

Beverley Gore is Accounts Controller and joined Westinsure in 2007. Naomi Lawson is a Commercial Account Handler who joined the company in late 2020. Samantha Kelly is a Commercial Account Handler who joined Westinsure in January 2021 and is certified by the Chartered Insurance Institute. Louise Wright is a Commercial Account Handler who joined Westinsure in 2022 with over 25 years' experience. Codie Pascoe is Regional Head of Personal Lines and joined Westinsure in August 2022.

Insurance cover for both households and businesses is the recurring subject of the feedback, with reviewers highlighting the expertise brought to non-standard risks. Sam, Gasim, Brian and Codie are named repeatedly for the personal attention they give, whether arranging fleet protection for a building services firm or reinstating a home policy for a client who had lost confidence elsewhere. Various customers describe how quickly and simply matters were resolved, including one instance where cover was secured while the client was overseas and another where a renewal was completed shortly before an existing arrangement lapsed.

An aspect raised across a number of reviews is the clarity of communication throughout, with advice shaped to particular circumstances rather than generic options. Competitive premiums are also noted, one policy being obtained at substantially less than a previous insurer had charged. Freehold management and construction clients mention that undertakings are fulfilled, and the reassurance of knowing the right cover is in place is a common thread. The team is described as approachable and informed, with several policyholders returning each year for renewal.