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BDElite Solutions

4.4(105 reviews)See reviews ↓·Bolton

What customers say

Based on genuine customer reviews

Bolton customers of this insurance broker frequently describe a claims process that is handled efficiently and without stress, particularly after road traffic collisions. Several reviewers highlight the clarity and regularity of updates, noting that staff kept them informed from the first call through to settlement, and that questions were answered patiently even when asked repeatedly. Named members of the team, including Alexandra, Aamina and Leah, are singled out for their politeness, understanding and willingness to explain each stage. A point that comes up often is the ease of making contact, with calls answered promptly and no prolonged waiting to speak to a representative.

Reviewers also value the practical support provided, such as assistance with a hire vehicle and proactive chasing of outstanding matters, alongside knowledgeable advice delivered in a friendly manner. The administrative side is generally regarded as straightforward, with one customer remarking that the interaction was kept to what was necessary and that they were not pursued by other parties seeking business. The consistent theme is of a service that removes the burden from policyholders during an already difficult time, with communication and empathy cited as the strongest features of the experience.

Reviews

Reviews are taken from publicly available sources.

J
Justin27 August 2026

Too much outsourcing jobs. You'll end up talking to Magna, S&G, independent garages. What's the point in an insurance company, if you got to do it all yourself? Had a car accident, and instead of sending my car to a professional repair garage, they sent it to a body shop garage, whom took the piss with my car. Driving it like crazy, returning it without fuel, uncompleted repairs and brought it back with a broken gearbox which I need to pay for myself now. More focused on complaints than customer satisfaction.

AH
Andrea Hamilton3 July 2026

Very helpful and made the process hassle free

NS
Nicola Sanderson11 June 2026

Really good, loads of information provided, couldn't have asked for more.

RC
Roger Collins7 April 2026

Only had minimum, but sufficient interaction. Don't know if it was down to BDElite but was only contacted by the relevant third parties, ie was not hounded by others trying to pick up business

SJ
Sophie Jones31 March 2026

Absolutely fantastic company. Aamina has kept me up to date with my claim through insurance due to a RTC. She has been very understanding and patient with myself. She has kept communication with me as much as possible and i would highly recommend this company if you ever unfortunately have a RTC. Thank you so much BD Elite (especially Aamina) for supporting me.

KO
Karen O'Flynn30 January 2026

Staff easy to get hold of when I rang and polite and helpful. Kept me informed of my claim progress.

JB
John Bell29 January 2026

Very helpful and supportive. Despite circumstances a pleasant experience. John

Insurance brokers in Bolton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Bolton are compared.

RankProviderRatingReviewsOpen Sat.
1Icarsinsurance★ 5,0410No
2B&M Insurance★ 4,9782No
3BDElite Solutions (this page)★ 4,4105Yes
4Arkwright Insurance Brokers Ltd - Bolton Insurance Agency★ 4,388No
5Broker Direct PLC★ 2,594Yes
Contact
+441204567567www.bdelite.co.ukAtria, Spa Rd, Bolton BL1 4AG
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
Saturday09:00–12:30
SundayClosed