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Create Finance

Create Finance

5.0(1273 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

Smooth, clearly explained mortgage support is the theme that runs through the feedback for this Derby brokerage. A handful of customers describe the application as stress-free rather than complicated, and more than one review highlights fast responses to enquiries, with one account of a message answered within half an hour and a suitable deal identified soon afterwards. Named advisers feature prominently: Lucy is praised for patience, clarity and for finding a competitive deal, while Darren and Katie are described as responsive and professional, and Emma, Karl, Katie Lamb, Javier and Steve also draw warm mentions for keeping clients informed at every stage.

The quality of the explanations comes up often, with customers saying they finished the process understanding each step despite having started out unsure. Reviewers also value the willingness to revisit a case after a property purchase fell through and to secure a fresh offer using information already supplied, without extra cost. Transparency, approachability and steady communication from first enquiry through to completion are recurring notes, and clients returning for a second mortgage describe the same ease of dealing with the team, from the initial enquiry to the final offer and beyond.

Reviews

Reviews are taken from publicly available sources.

JM
jonathan mcconville7 September 2026

I can’t thank Katie Lamb and Darren enough for all their help with getting my mortgage. They were both incredibly helpful, professional, and quick to respond whenever I had a question. They took the time to explain everything clearly and made sure I understood each step of the process. What could have been a stressful and complicated experience felt completely effortless thanks to their support and guidance. I really appreciate how approachable and reassuring they were throughout the whole process. I would highly recommend Katie and Darren to anyone looking for help with their mortgage. Thank you both for making the whole experience so smooth and easy!

RM
Rukiye Maçça12 August 2026

I would highly recommend Darren and Katie for their amazing service and support throughout our mortgage application. They were both extremely helpful, professional and patient, always keeping us updated and explaining everything clearly. They made what could have been a very stressful process feel so much easier and smoother.😍❤️

AT
ashutosh tiwari13 July 2026

Extremely pleased with the overall experience. Darren and team were extremely thorough, gave personal attention and very prompt. We got in touch with them based on the feedback from our friends who had experience with Darren's service and expertise for their two mortgages and i am glad i trusted their suggestion.

AK
Anna Kasmir12 July 2026

We had a great experience with Steve and Emma from Create Finance. They were on the ball, gave useful advice, super quick and happy to jump on a call whenever we needed more info. We ended up pulling out of our first property and put an offer in on a second, which was accepted. They were brill at using all the info we already provided to secure another mortgage offer at no extra cost. Would definitely recommend!

ST
Stacey Taylor29 June 2026

Due to a member of our joint application having a few dents on their credit report we were passed to Create Finance to look in to a specialist lender. Darren and Katie were great, helpful and always on hand for the silly questions we had. They worked with us to ensure we had all the documents we needed to make the process as smooth as possible. Both friendly and positive on every interaction. Would definitely recommend. Thank you 😊

D
Dazza_UTO24 June 2026

Darren and Katie at Create Finance were absolutely brilliant throughout my mortgage application. From start to finish, they were clear, responsive, and incredibly easy to communicate with, which made the whole process feel stress-free. They explained everything in a way that was easy to understand and were always quick to answer any questions I had. I couldn’t have asked for better support and would highly recommend Darren and Katie to anyone looking for a smooth and professional mortgage experience.

CW
Chantel Wood17 June 2026

Amazing service from beginning to end. Both Karl and Katie were friendly, professional, and always on hand to answer any questions I had. They kept me informed throughout the process with regular updates and made the whole mortgage journey smooth and stress free. Thank you!

Mortgage brokers in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Create Finance (this page)★ 5,01273Yes
2View Finance Ltd★ 5,0552Yes
3A P R Money Ltd★ 5,0248No
4Just Mortgages Derby★ 5,0337Yes
5Derbyshire Mortgage Services★ 5,0897Yes
Contact
+441332742741www.createfinance.co.ukOffice 20, Sadler Bridge Studios, Bold Ln, Derby DE1 3NT
Working hours
Monday07:00–21:00
Tuesday07:00–21:00
Wednesday07:00–21:00
Thursday07:00–21:00
Friday07:00–21:00
Saturday07:00–21:00
Sunday07:00–21:00