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Derbyshire Mortgage Services

Derbyshire Mortgage Services

5.0(897 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

Remortgaging homeowners and people purchasing their first property make up much of the customer base of Derbyshire Mortgage Services, and the feedback they provide is uniformly positive. Gemma, Michelle, Richard, Heather, Rob, Matt, Harry, Laura Scrivens and Becky each receive individual praise, with the same traits attributed to all of them: friendly, knowledgeable and willing to explain each stage at a pace that suits the client. Reviewers often mention the reassurance this gave them during an unfamiliar process, and speedy replies by phone or message are highlighted as a consistent strength.

Richard is credited with sourcing a suitable mortgage deal and with arranging appropriate insurance cover without pressuring customers into unnecessary products, while the absence of a customer fee is confirmed by those who had anticipated hidden costs. Remortgaging appears alongside first purchases, and the support is described as continuing after completion. Patience with nervous buyers and kindness during a difficult personal period are also noted. The clearest theme running through the accounts is the confidence customers gained from having a clear, responsive contact at every stage.

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Reviews

Reviews are taken from publicly available sources.

WB
William Blyth5 September 2026

Michelle and the whole team at Derbyshire Mortgage Services have been absolutely fantastic. They made the entire mortgage process straightforward and stress-free, explaining everything clearly and keeping us updated throughout. Michelle was friendly, professional and always quick to respond whenever we had a question. We felt genuinely supported from start to finish and wouldn’t hesitate to recommend them to anyone looking for mortgage advice. Thank you again!

MW
Maizey Warren3 September 2026

Myself and my partner had the privilege of working with Matt through our first mortgage. He was absolutely wonderful and really looked after us. Any questions we had, he was there - at all times. The process of buying your first house can be very daunting but he made this process memorable in all the right ways. We are now a few months into having our new house and we wouldn’t be here without Matt. Thank you so much Matt, you were great.

HW
Holly wright29 August 2026

Harry has been incredibly helpful, professional and knowledgeable throughout the whole mortgage process. He has taken the time to explain everything clearly, answered all of my questions and gave us time to process information at our own pace. Harry is always responsive, friendly and genuinely went above and beyond to help us find the right mortgage. If you’re looking for a mortgage adviser, I would definitely recommend Harry.

JW
Jared Warren21 August 2026

I couldn’t recommend Harry and Derby Mortgage Services highly enough. Harry was absolutely amazing throughout the whole process incredibly responsive, knowledgeable and always willing to go above and beyond to make sure I felt supported at every stage. He is smart, reliable and genuinely cares about providing a great service. The whole experience was made so much easier thanks to his guidance and professionalism. I would have no hesitation in recommending Harry to anyone looking for a mortgage adviser. Fantastic service from start to finish!

TE
Tom Ephgrave4 August 2026

Richard was really great with helping me get my mortgage arranged for my first time buy. I am self employed and the property I was purchasing came with some difficult hurdles. Richard was able to find a lender that would lend against my property whilst also taking into consideration my employment status. The purchase took a while to complete but it was great to have Richard's support throughout. Thank you!

MA
Matt Allsopp31 July 2026

We had an excellent experience with Derbyshire Mortgage Services from start to finish. A special thank you to Harry, who provided outstanding service throughout the entire process. He was professional, knowledgeable, and always happy to answer any questions we had, making everything feel straightforward and stress-free. Harry kept us informed every step of the way and went above and beyond to make sure we found the right mortgage for our needs. His communication was fantastic, and we always felt supported and well looked after. We wouldn't hesitate to recommend Derbyshire Mortgage Services to anyone looking for friendly, reliable, and expert mortgage advice. Thank you again, Harry, for all your hard work!

MJ
Maddy Jackson31 July 2026

As first-time buyers, we were nervous about the whole process, but Harry made everything so easy to understand. He was always friendly, professional, and happy to answer any questions we had. Thanks to his support and guidance, buying our first home has been a much smoother experience than expected. Highly recommend Harry for other buyers 😊

Mortgage brokers in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Derbyshire Mortgage Services (this page)★ 5,0897Yes
2Create Finance★ 5,01273Yes
3View Finance Ltd★ 5,0552Yes
4A P R Money Ltd★ 5,0248No
5Just Mortgages Derby★ 5,0337Yes
Contact
Working hours
Monday07:30–21:00
Tuesday07:30–21:00
Wednesday07:30–21:00
Thursday07:30–21:00
Friday07:30–21:00
Saturday07:30–21:00
Sunday07:30–21:00