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Emma Freestone Mortgages

Emma Freestone Mortgages

5.0(84 reviews)See reviews ↓·Bournemouth

What customers say

Based on genuine customer reviews

Mortgage advice in Bournemouth is the thread running through Emma Freestone's client feedback, and the accounts cluster around a handful of consistent strengths. An aspect raised across a number of reviews is the clarity of her explanations: buyers working through their first purchase describe each stage being broken down until the process felt manageable rather than daunting. Equally recurrent is her readiness to compare deals and say plainly which cover suited a household's needs, with no unnecessary products added. Several buyers describe her responsiveness, noting questions answered promptly and solicitors chased so that completions stayed on schedule.

Reviewers repeatedly mention her willingness to revisit a rate when the market shifted, sometimes securing a lower figure while a purchase was still pending. Longer-standing clients who have returned for successive remortgages value the continuity and the feeling that she took genuine interest in the outcome. Speed in obtaining decisions, clear communication before and after an application, and a consultative manner that removed much of the stress are the qualities most often singled out, alongside kindness and patience when buyers needed reassurance. First homes, remortgages, rate reviews and protection products are the areas the accounts most commonly touch on.

Reviews

Reviews are taken from publicly available sources.

AH
Amy Hopwood25 August 2026

Emma did a great job, finding me the best mortgage deal and then regularly chasing the solicitors to make sure everything went through on time. Very happy to recommend!

BH
bexi hoxey13 June 2026

Emma helped us to find a mortgage for our first house! She went above and beyond to support us during each step and was always at the end of the phone to answer our endless questions. Would highly recommend her professionalism, knowledge and best of all kindness.

CS
Christina Stone20 May 2026

Emma went above and beyond to support us with our mortgage recently. She was super easy to deal with, after speaking to her on the phone initially everything else was done over email, which is perfect for me. She even got back to us within about an hour, from the other side of the world, when we needed a mortgage in principle surprisingly quickly. Such a seamless process and took the stress out of one element of house buying. Would definitely recommend Emma 😀

MH
Mike Hickson30 April 2026

Emma has been absolutely fantastic, communication was great, she kept us informed throughout the process of getting a Mortgage. She went above and beyond to get us a good deal - highly recommend.

KH
K Halili30 April 2026

Emma has been incredibly helpful and supportive throughout our mortgage journey. Despite our difficult credit situation, and when others told us it would not be possible for us to get a mortgage, Emma stepped in like an angel and made it happen. She also helped us secure our remortgage and found us a much better deal compared with our previous mortgage payments. Emma is very organised and even contacted us a few months before our remortgage was due, which we really appreciated. Although we live in the north of the country and she is based on the other side, distance was never an issue. She has always been accommodating, easy to reach, responsive, and available whenever we needed help. We are truly grateful for all her hard work, patience, and dedication. We highly recommend Emma Freestone to anyone looking for a reliable and caring mortgage advisor.

MP
Matt Prowse29 April 2026

We have worked with Emma for over 10 years, and she has been brilliant from the start. She supported us in setting up our initial mortgage and has continued to help us with subsequent remortgages when needed. Emma’s expertise has taken all the stress out of the process for us. Her clear communication, availability to answer questions, and ability to keep us informed throughout has made what can be a very daunting process completely hassle‑free. We would thoroughly recommend her services to our family and friends.

CE
Cristina Elena Doiciu5 March 2026

Buying our first home felt overwhelming at times, but having Emma as our mortgage advisor made all the difference. From the very beginning she was patient, incredibly knowledgeable, and always willing to go the extra mile to explain every step of the process. She made something that seemed complicated feel clear and manageable, and we always felt that she truly cared about helping us make the best decisions. Emma’s support, responsiveness, and professionalism gave us so much confidence throughout our journey. We’re so grateful for all her help in making our first home purchase a smooth and positive experience. If you’re looking for a mortgage advisor who genuinely cares and will guide you every step of the way, we couldn’t recommend Emma more highly.

Mortgage brokers in Bournemouth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Bournemouth are compared.

RankProviderRatingReviewsOpen Sat.
1Emma Freestone Mortgages (this page)★ 5,084Yes
2True Solution Mortgage & Financial Advice★ 5,0273Yes
3Delta Mortgages★ 5,0273Yes
4Page Mortgages★ 5,087No
5Rocha Finance★ 5,096Yes
Contact
+447894154581www.emmafreestonemortgages.comSouthbourne, Crossroads BH6 3DX
Working hours
Monday00:00–24:00
Tuesday00:00–24:00
Wednesday00:00–24:00
Thursday00:00–24:00
Friday00:00–24:00
Saturday00:00–24:00
Sunday00:00–24:00