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First Mortgage

First Mortgage

5.0(1120 reviews)·Birmingham

First Mortgage holds a 5 rating from 1,120 Google reviews. Reviewers describe advisers including Alison Holland, Suzanne Creaney and Robert Nicholls as knowledgeable and responsive, keeping clients informed at each stage and explaining documentation clearly. A number of clients mention using the firm for a second or third time, citing consistent communication and support.

Life Insurance Agency

Reviews

5.0 / 5 · 1120 total
PB
Paul Brownlee23 March 2026

I recently used Robert Nicholls and Alison Holland from First Mortgages to sort out a mortgage application and life insurance cover. I could not have been happier with their service. It was first class, and combined a real personal touch along with the professional service you would expect when dealing with such important business. I would recommend both Robert and Alison to anyone looking for these services. I felt looked after and cared for at every turn.

YB
Youssef Bel Abbes20 March 2026

Very good experience with First Mortgage. Absolutely massively knowledgeable team. An amazing offering and absolutely vital if say if you are considering a mortgage. Massive thanks to Suzanne, who has organised mountains of documents, and put us in an immaculate position going into a mortgage. Stacey for helping keep us updated as soon as things go through. And James who is moving to an in-house service, but gave us plenty of advice despite the fact he will not receive any money for it. Could not be better people in this company.

DK
Diane Kruger19 March 2026

Ryan supported me to discuss my mortgage and insurance options with great knowledge and expertise. He was never in a rush and took time to ensure I understood everything with personalised care in difficult family circumstances. Megan supported from an admin perspective and both Megan and Ryan were prompt and efficient with all communication. 100% recommend their service.

ΝΚ
Νικολέττα Κομβόκη15 March 2026

I had a very positive experience with First Mortgage, and I would highly recommend their services. Ashleigh has been excellent throughout the process. She got in touch to make sure I could secure the best possible mortgage deal ahead of time (6 months before the end of my current fixed interest rate) and she was very flexible with communication, offering both phone and Zoom meetings. Ashleigh was always very informative and supportive, and a few weeks after our initial meeting, she was happy to arrange another appointment to review my options again and discuss what would work best for me at that stage. What I really appreciated is that she took the time to understand my individual circumstances and genuinely seemed to care about helping me find the most suitable interest rate for my situation. A few days later and as promised, Finlay also got in touch to confirm the progress being made in my new mortgage interest rate agreement. Overall, I have been very happy and pleased with the professionalism, knowledge, and personalised support offered by First Mortgage.

NK
Nimasha Karanahalage13 March 2026

We had a great experience with First Mortgage. It was really nice working with Alison Holland and Suzanne Creaney. They provided exceptional service and guided us throughout the whole process. They were always helpful, professional, and ready to answer any questions we had, which made everything much easier. Their support and clear advice helped the process go smoothly and we always felt well informed at every stage. We really appreciated their commitment and friendly approach. We had a very positive experience and would highly recommend First Mortgage to anyone who wants mortgage advice.

N
noreena9 March 2026

I had a great experience with First Mortgage and would like to thank David Orr and Kelly Gallacher for their excellent support throughout the whole process of getting my mortgage accepted. David was my first point of contact and was always very prompt in replying to my emails and answering any questions I had. His clear guidance made the process much easier to understand. Kelly, as the case manager, was also very helpful and kept me updated throughout the process. I really appreciate the time, effort, and professionalism both David and Kelly showed. Their quick responses and communication made the whole experience smooth and much less stressful. I would highly recommend First Mortgage to anyone looking for reliable mortgage advice and support.

CM
Charlie Moore7 March 2026

It's the third time we've used First Mortgage, so our expectations were high. We weren't disappointed. Rob went out of his way to ensure that we got the best advice and made the right choices, and Alison was very helpful in ensuring that we informed of what was going on and ensuring that all documents got processed. I wouldn't hesitate to use First-mortgage again and I will certainly recommend them to others.

Contact
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
Saturday10:00–16:00
SundayClosed