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Grosvenor May Financial Services

Grosvenor May Financial Services

5.0(39 reviews)See reviews ↓·Cardiff

About the company

Grosvenor May Financial Services is a mortgage broker based in Cardiff with over 35 years of experience in financial services. Grosvenor May Financial Services Limited is registered in England and Wales and is an Appointed Representative of Cornerstone Finance Group Ltd, which is authorised and regulated by the Financial Conduct Authority.

The firm provides mortgage and protection advice, offering mortgages for first time buyers, remortgage, buy to let, moving home, and product transfer/new deal. It also offers insurance and protection products including critical illness cover, family life insurance, home insurance, mortgage life insurance, and income protection. Becky Hughes is named in client testimonials as dealing with remortgages.

What customers say

Based on genuine customer reviews

Mortgage applications for first homes dominate the accounts, and the guidance offered from the initial call onwards is the strand that runs through the feedback most consistently. Becky Hughes is singled out by name in the majority of accounts, with clients describing how she walked them through each stage, absorbed a constant stream of questions and turned unfamiliar jargon into something manageable. One thing mentioned again and again is the absence of any pressure over rates; instead she is said to have listened to what was realistically affordable and shaped her recommendations around that.

Her responsiveness is mentioned repeatedly, with customers noting she remained reachable by telephone or email and adapted as circumstances shifted. Those who have returned for further purchases speak of the same steady support across successive successful applications. Clear explanations, composure during what many found a stressful experience and a personal touch in handling queries recur throughout. Advice is also described as reaching beyond the application itself, covering related matters clients had not previously weighed up.

Reviews

Reviews are taken from publicly available sources.

MS
Maya Schofield16 June 2026

Becky has been extremely helpful in the process of buying my first home. She has a very kind and friendly manner whilst also remaining very professional. She has explained the whole process in clear detail and has always answered any queries I may have. She is also very quick to reply to emails and makes you feel prioritised and valued. Thank you! Would creatively recommend.

B
Bountham17 December 2025

⭐ Absolutely Outstanding Mortgage Broker – Highly Recommended! ⭐ ✅ From the very start of the process, working with Becky Hughes was an incredible experience. As a first-time buyer, I was nervous and unfamiliar with mortgage jargon, but she made the entire process stress-free and easy to understand. ✅ There was never any pressure or “you should take this rate” attitude, she listened carefully to what I could realistically afford and tailored every option to my personal circumstances. She explained each choice clearly, including the benefits, costs (now and in the future), and even the fine print, so there were no surprises. Her advice wasn’t just about the short term, it was focused on what would benefit me most in the long run. ✅ What truly sets her apart is her dedication. She went above and beyond, responding to my questions even on her day off and weekends. She guided me through every step, from paperwork to timelines, and kept me informed so I always knew what was coming next. Her professionalism and experience gave me complete peace of mind. ✅ Unlike many brokers who push for quick deals, she genuinely cared about what was best for me. It was never about “this is what you should do,” but rather “let’s find what works for you.” 💯 I honestly cannot fault her service. If you’re a first-time buyer or unsure about the process, I HIGHLY recommend Becky Hughes. She will put your mind at ease, explain everything clearly, and respond quickly to any concerns. I wish every mortgage broker was like her!

EH
Ellie Haskins16 December 2025

Amazing at helping us through every step of the process! Becky made sure to answer all questions we had and ensured a smooth process throughout. Very grateful for everything she did for us and would recommend to everyone!

IL
I Loves The 'Diff16 December 2025

Becky was recommended to us. by good friends of ours, and now, having used her three times – each time successfully – I am more than happy to recommend her to you.

ZK
Zaheer Khaliq24 June 2025

Becky has been amazing mortgage and financial advisor, as a first time buyer, she guided me throughout the whole house buying process, I highly recommend her

EO
Edna Ogada31 March 2025

Becky was amazing. Held my hand through the process and alerted me to so many other things I had not even considered. Thank you. Exactly what a girl needed when branching out on her own! I highly recommend the services provided by Grosvenor May Financial Services.

LT
Luke Travers31 March 2025

We are currently working with Becky Hughes and Grosvenor May Financial Services to complete the purchase of our first home. Becky has supported us very well and professionally from the initial introduction call, through the whole process and any changes that have had to be made. She is also always happy to help us with any questions we have. As FTB the process was new to us but Becky has made it incredibly smooth allowing us to feel supported and secure along the way, her communication has been brilliant with replies to emails quick and clear. Id highly recommend to anyone.

Mortgage brokers in Cardiff compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cardiff are compared.

RankProviderRatingReviewsOpen Sat.
1Grosvenor May Financial Services (this page)★ 5,039No
2Talk Mortgage Broker Cardiff & Bristol★ 5,0106Yes
3The Mortgage Store Cardiff★ 5,041No
4Lona Financial Ltd★ 5,040No
5Just Mortgages Roath★ 5,0886Yes
Contact
+442921672480www.grosvenormay.co.uk11-13 Penhill Rd, Pontcanna, Cardiff CF11 9PQ
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed