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Howden Insurance Brokers - Swindon

Howden Insurance Brokers - Swindon

4.5(73 reviews)See reviews ↓·Swindon

What customers say

Based on genuine customer reviews

Swindon policyholders return again and again to this insurance broker, with car, van and home cover recurring across the accounts. A number of customers describe relationships stretching beyond ten years, and one returned for a second year after a poor experience elsewhere. Named staff feature prominently: Steve Elborn is remembered for remembering small details and exceeding expectations, Ben Lever for improving protection while lowering cost, and Gregory for patient guidance on a younger driver's policy.

Jordan and Andy are credited with ensuring a car policy was correctly arranged before collection, while Charlotte Rose is singled out for her polite and especially helpful manner. Reviewers repeatedly mention smooth processes, easy-to-understand agents and face-to-face arrangements that feel straightforward. Claims support earns recognition too, with Tom in the claims department described as offering considerable assistance after a hit-and-run incident.

The recurring themes are knowledgeable staff, clear communication and a willingness to resolve queries without hassle, whether the matter concerns business cover, a renewal or a new vehicle. A detail many reviews return to is the balance of fair pricing and stronger protection, with customers describing better levels of cover at reduced cost. The office atmosphere is frequently characterised as friendly and professional, leaving the impression of a broker that remembers individual circumstances.

Car and Motor Insurance Agency

Reviews

Reviews are taken from publicly available sources.

RG
Robert Gray29 June 2026

The young lady Charlotte rose was paticularly brilliant. Was so so helpfull, polite and totally heading up your company. Very pleasing 😍

CL
Chicken Legs22 June 2026

After 20 odd years with Howdens (previously A-Plan) it looks like the we will be moving away. Car insurance quotation for renewal was crazy high and unlike previous years, no consideration for all our various insurance types being with them, or for the years we’ve used them. Quotation using same parameters has come in £150 cheaper for multiple companies else where, and unfortunately that can’t be ignored. Really disappointing after so long with them!

DS
Darrell Scarth29 May 2026

The who experience was good. The staff were very professional and helpful.

PG
Pat Green24 May 2026

Very efficient and excellent service from a lovely young lady was able to sort our insurances without any hassle.

VP
Valerie Pettefar7 May 2026

The company was very helpful. I am awaiting documents by post.

DP
Daren Pickett23 March 2026

Insured with them end of last year on a car bought for my son with the intention of adding him on his 17th birthday in April and told them this intention.Unfortunately they put me with a company that would not allow a provisional license holder on the policy. Not at all happy as had to cancel one policy and take out another with a different company. This will have cost me more than just the extra I would have had to pay to add him. Like to support my local businesses however not when it costs a lot more and these sort of things happen.

L
logger15821 March 2026

Great price for my van insurance. Face to face arrangements, easy to understand agents who could not be more helpful. A breath of fresh air. well done Howdens.

Insurance brokers in Swindon compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Swindon are compared.

RankProviderRatingReviewsOpen Sat.
1Swindon Property Group - Mortgage Brokers in Swindon★ 5,093No
2Stein Pilot Insurance★ 5,035No
3All Med Pro - Specialist Indemnity Insurance Broker - UK★ 4,971No
4Howden Insurance Brokers - Swindon (this page)★ 4,573Yes
5Zurich Insurance★ 3,575No
Contact
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
Saturday09:00–12:00
SundayClosed