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Johnson Insurance Services

5.0(68 reviews)See reviews ↓·York

What customers say

Based on genuine customer reviews

Johnson Insurance Services has earned a loyal following among customers who value straightforward help with household, property and commercial cover. Reviewers frequently describe the team as efficient and patient, taking time to clarify details and answer questions without delay, and a recurring point is how quickly policies are put in place. Named staff members including Max, Dawn, Liam, Maxine, Lindsey and John Arbon are singled out for their expertise and advice, especially on trickier matters involving older properties, renovation projects, specialist structural cover and holiday policies for those with health conditions.

Customers note that cover was arranged within days, that claims were managed with care and regular updates, and that premiums proved competitive. Others appreciate how staff identify gaps in existing arrangements and review other policies held, prompting some clients to move all their insurance requirements to the firm. A domestic building project requiring joint names cover and a rental property claim are among the situations handled. The lasting impression is of specialist knowledge combined with prompt, personal communication that makes complex cover feel manageable.

Reviews

Reviews are taken from publicly available sources.

TH
T H-P29 April 2026

Johnson Insurance have been my broker for home contents insurance for over 5 years. Their team have been helpful and engaged on all interactions I have had with them. I have had to make one claim which was handled proficiently and kindly. The team member handling my claim providing regular updates and also checking in to see if there was more they could do to help. I am a content customer and happy to recommend them.

HR
Henrietta R16 December 2025

Just renewed my house insurance for the second year running with Johnson. The team are super - quick, efficient and patient answering queries and clarifying details. Great service and a friendly, brilliant team!

GM
george macnicol9 September 2025

I was very impressed with Johnson Insurance and Liam in particular helped us navigate a rather complicated claim! Throughly professional with great understanding of many different complex issues to do with business, house and renovation insurance. I would highly recommend them to anyone trying to navigate the complicated world of insurance in order to satisfy all personal and business owners needs. Also turned out to be best value in market also! Premier Livestock Auctions Ltd Scale Drinks Consultants Ltd

CB
Charlie B10 July 2025

I recently spoke with Dawn to arrange some holiday insurance. I was anxious to get everything right regarding health conditions. She was very helpful, doing a thorough job and putting my mind at ease. I would definitely recommend her.

PM
Philippa Malicka4 July 2025

Amazing service from Max who assisted us with our policy and also Liam. They have been so helpful navigating the complex world of building insurance. Highly recommend this brilliant company.

B
bromptoncross10 June 2025

I was recommended Max his team at JIS by a friend and colleague also in the hospitality sector, and within less than 24hrs they found a solution to what many bigger companies couldn't. A highly personalised, knowledgeable and efficient service puts ones mind at ease knowing your enquiry is clearly in very safe 'can do' hands. A+++ many, many thanks indeed.

AH
Alan Hill8 May 2025

I recently used Max for what other brokers had told me was a complex and expensive JCT construction insurance policy. He took the time to explain in layman's terms what needed to be covered and how the "joint names" policy works in practice. Max responded quickly and professionally at all times. I am extremely happy with the service and can highly recommend.

Insurance brokers in York compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in York are compared.

RankProviderRatingReviewsOpen Sat.
1Johnson Insurance Services (this page)★ 5,068No
2Illingworths Insurance and Financial Services★ 4,931No
3NFU Mutual Vale of York★ 5,016No
4Coversure York★ 4,435No
5The Insurance Emporium★ 3,4720Yes
Contact
+441904217455www.johnsoninsurance.co.ukYork House, Station Rd, Tadcaster LS24 9JF
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed