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Motts Insurance

Motts Insurance

4.9(35 reviews)See reviews ↓·Cardiff

About the company

Motts Insurance is an independent insurance broker based in Penarth near Cardiff, providing services throughout the UK and Europe. Motts is a trading name of R.W.Mott & Partner Limited. The firm was established in Penarth, outside Cardiff, South Wales, in 1966 by Ron Mott, and has been trading since 1966. It is a family run business, with Ben Mott serving as Managing Director.

Motts Insurance is authorised and regulated by the Financial Conduct Authority (FCA). It has access to leading UK insurance companies and Lloyd's underwriters. The firm is one of the longest established independent insurance brokers in Wales.

What customers say

Based on genuine customer reviews

Penarth is where Motts Insurance has built a following among both private clients and businesses in the construction and roofing trades. A number of reviews mention the ease of arranging liability and employer policies for a workforce, and fleet cover and company vehicles come up as straightforward additions. Knowledge of the market stands out, with policies found that fitted particular circumstances and in some cases cost less than what had been paid before. Professional indemnity, unoccupied property and office insurance all feature in accounts, and attentive, responsive service is a common thread, with Ben, Matt Keats and Charlotte named for their help.

Prompt telephone contact with knowledgeable staff rather than automated systems is a further point that comes up often, as is the personal, bespoke character of a family-run brokerage. Customers facing steep premium increases elsewhere describe being steered towards better-fitting cover at a fairer price, and the same professionalism is reported by longstanding clients and new enquirers alike, with competitive quotes and market expertise closing many accounts. The willingness to take on unusual or specialist requirements, including cover for an empty property, rounds off the picture.

Insurance broker

Reviews

Reviews are taken from publicly available sources.

DA
dominic attard4 August 2026

I recently used Ben at Motts Insurance to arrange my Professional Indemnity Insurance, and I was extremely impressed with the service. The quote was excellent and very competitive, and Ben was attentive, responsive, and helpful throughout the process. I wouldn’t hesitate to recommend Ben and Motts Insurance to others and will certainly use them again in the future.

FD
Femi David9 September 2025

Motts Insurance delivered exceptional service for our public liability and employers insurance needs. As a roofing and construction company, we needed tailored coverage—and they provided it with professionalism, clarity, and speed. Highly recommended for any business seeking reliable protection and peace of mind.

MK
Marcella Kenny9 September 2025

Being a family run insurance brokers means Motts offer a really personal and bespoke service. They are true experts in their field so I would have no hesitation in recommending them to clients and friends alike.

PG
paul gwilym9 September 2025

“Motts Insurance have been outstanding in their support for both Boomerang Cardiff and Boomerang Lounge. Their customer service is second to none, and their expertise in hospitality insurance shines through in everything they do. They truly are specialists in their field and a pleasure to work with.”

JG
Joe Granville9 September 2025

Amazing business policies. Brilliant if you have or need fleet insurance. So nice to go to a personal family-run business. They've been going for over 50 years. I can't recommend Ben enough.

CP
chris price9 September 2025

We have used Motts insurance for many years for both personal and commercial insurances. This is because of excellent customer service and a great knowledge of the market. As a result of this, we always recommend Motts insurance to family, friends and clients alike. Nobody else even comes close!

JT
John Thompson2 September 2025

This company is brilliant. The phone is answered promptly - not by robots - and you speak to pleasant, knowledgeable, helpful UK based people. Great prices too.

Insurance brokers in Cardiff compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 4 businesses in this category in Cardiff are compared.

RankProviderRatingReviewsOpen Sat.
1Insight Insurance Services Ltd★ 5,023No
2Motts Insurance (this page)★ 4,935No
3Howden Insurance Cardiff★ 4,732No
4Source Insurance★ 4,364No
Contact
+442920700635www.mottsinsurance.comTimes House, Arcot St, Penarth CF64 1ET
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed