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One Call Commercial

One Call Commercial

4.8(63 reviews)See reviews ↓·Derby

What customers say

Based on genuine customer reviews

One Call Commercial customers, largely business owners arranging commercial cover, describe consistently attentive service, with individual account handlers named across the accounts. Marius Conway-Jones recurs as a point of praise, repeatedly described as professional, knowledgeable and clear in explaining products suited to the business, whether fleet, public liability, professional indemnity or property owners' insurance. Paige McCance is mentioned for handling policy queries and changes swiftly, while Kieran receives credit for delivering on promises made before renewal, and Charles for grasping a complicated commercial situation and replying promptly.

A recurring theme is the speed and clarity of communication: quotes, claims and mid-term adjustments are reportedly handled without delay, and customers value reaching a person directly rather than waiting on hold. Reviewers also highlight that cover is matched carefully to the needs of the business, including specialist trades where insurance can seem confusing, and that renewals proceed without fuss. New business owners and established firms alike note the same pattern of thorough explanation from first enquiry through to the policy being placed, with fleet vehicles, personal cars and commercial risks arranged together.

Reviews

Reviews are taken from publicly available sources.

PC
Pierre Caruso8 September 2023

At the eleventh hour my commercial broker decided to try and rip me off thinking that I was up the river without a paddle, however a couple of weeks later I was introduced to Charles at One Call Commercial, so I decided to give him a call. Charles was professional, amenable and understanding right from the start. I told him my issue and he promised to get back to me quickly, which he did. Now at this point Charles could have took advantage of my situation and financially gained but he did not, in fact he went well above and beyond the remit and saved me a substatial amount of money in brokerage fees. This happened a while back but to this day, any claims or questions have been dealt with incredibly well by Charles and everyone I have dealt with at One Call. One last point, I deal with a lot of companies and people and One Call seem to stand out from top to bottom by being a genuinly caring, compassionate and professional. I wish I could give them 10 stars! ********** there I did.

PS
Pete Storey1 December 2021

I have just renewed my public liability insurance with One Call and had to make three or four telephone calls to the company. Paige McCance, one of the account handlers dealt with my policy queries and changes I wanted to make and was fantastic in response and getting everything sorted for me very quickly. So nice to speak to a human and not have to be on hold for an extended period of time. Would highly recommend; thank you Paige.

DC
David Cartwright22 October 2021

Have been a property owners insurance customer for a few years now and Paige at One Call Commercial has looked after our needs very well; always finding the best cover and price point for us. Very happy to recommend

DG
Douglas Gray28 April 2021

One Call Insurance Company is a very good company to deal with, they tend to find very competitive prices and have a exceptional back up service when things go wrong and one has to make a claim. I can highly recommend this Insurance company for all types of cover, i have been using this company for a number of years now for my business and vehicle insurance. This company doesn't need to give luring offers like a number of other company's do to get your business, because they are the best. I have dealt with two members of staff today and they were both excellent and professional in all aspects of my call. I name these two guys (George Knowles GK2 and David Chambers DC4) because they both need recognition for the good work that they do.

PB
Paige Blanchard28 April 2021

Love One Call! We had the same Insurance broker for years and we had thought that the level of service we were getting was normal, but after speaking with Kieran for a month or so before renewal, we decided to take a leap of faith and sign our insurances over to Kieran and One Call. Low and behold, Kieran came through on all his promises and the service we now get is like night and day! We can't recommend One Call enough!

SU
Super User16 April 2021

I have used One Call for a few years in a row to insure a property that I am renting out because I had trouble selling it. They have been consistently good so I have stuck with them! I have no complaints at all and taking into account their service and their prices they have found better products than I was able to find on my own. I am genuinely quite impressed.

AG
Anne G2 February 2021

I had been with my previous broker for many years, however due to the current climate, i wanted to see if i could make a saving this year on my Employers Liability Policy. One Call Commercial (Kieran) contacted me and he was extrmely professional, knowledgeable & had fantastic customer service skills from the outset. My policy is rather complicated however Kieran managed to improve both my premium & my level of cover whilst ensuring all of my details were up to date & accurate. I couldn't speak highly enough of One Call Commercial & i hope other business owners, like myself, take the leap of faith like i have. I will definitely be back in touch, later in the year, when my Motor Fleet policy is due.

Insurance brokers in Derby compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Derby are compared.

RankProviderRatingReviewsOpen Sat.
1Reliant Mortgages & Insurances★ 5,0157Yes
2One Call Commercial (this page)★ 4,863No
3Prestige Insurance Brokers (UK) LTD★ 4,718No
4Safe & Secure Home Insurance★ 4,516No
5Gallagher★ 4,413No
Contact
+441302554019www.onecallinsurance.co.uk/business1282 London Rd, Alvaston, Derby DE24 8QP
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed