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Partners& Houghton

4.9(47 reviews)See reviews ↓·Sunderland

What customers say

Based on genuine customer reviews

Insurance cover arranged through Elliott Westland earns consistent praise from commercial and domestic clients, with the depth of professional knowledge being a point that comes up often. More than one customer describes the same dependable standard regardless of which member of the team handles their case, and the service is portrayed as responsive and straightforward throughout. Named individuals including Katie Johnson, Sarah Hunter, Amy Muncaster and Lucy are credited with a helpful and knowledgeable manner, with Amy managing multiple property policies and guiding a client through cover for unoccupied and refurbished premises before the policy was switched to an occupied basis.

Fair premiums and competitive quotations feature regularly, as does guidance towards suitable protection and support with completing paperwork accurately. The way a car insurance claim was handled is singled out, requiring a single call before the broker took charge, and that assistance is said to have accelerated the process markedly. Renewals are described as effortless, the staff as friendly and attentive, while landlord and commercial property risks remain the recurring types of work.

Reviews

Reviews are taken from publicly available sources.

SP
Sam Piplica18 April 2024

Very helpful and responsive company. And it is the team effort. Doesn’t matter who you deal with, the whole team are super helpful. I’ve personally had Katie Johnson, Sarah Hunter, and Amy Muncaster, working on cases. All great standard of service. I was looking for insurance for my property business and they helped me through all stages so far including unoccupied property, being refurbished, and then changing the policy to occupied property, and changing my business address on my various policies. I would highly recommend. Please note that I do not give recommendations out lightly. After being part of a business networking group where referrals and recommendations were given out like sweets, I ONLY give recommendations to people I have personally used. This is a genuine review, and happy to discuss with anyone.

MT
Marie Turnbull-Davison5 July 2023

Charged £70 fees in a 14 day cooling off period. The policy fees were not explained properly. Found insurance elsewhere for a fraction of the price with EXACTLY the same cover. Avoid & do it yourself.

AN
Anne Nixon9 November 2021

Helpful, knowledgeable staff at Elliott Westland fixed me up with good policies at very competitive prices. Special thanks go to Amy. This is an exceptionally good company and I can't recommend them highly enough. First class all round, I am a very happy customer!

SB
Sharon Being awesome for drew Heatherington9 July 2021

Used this company for a few years now and couldn’t recommend enough! Great service and fantastic customer service, no where meer can compare 😆 always friendly and helpful

HT
Honor Thomson19 January 2021

Have been with Elliott Westland Insurance Brokers for years and years, always good service, lovely staff who care and so easy to work with makes insurance and renewals so easy!

MB
Mandy Brown27 November 2020

Excellent company to deal with both on a commercial and domestic basis, can't recommend them highly enough. Don't bother with online comparison sites, give these guys a call

SA
suzanne anderson16 October 2020

Excellent and professional service - very helpful in an area of insurance that I was unfamiliar with. Based upon experience so far would certainly recommend.

Insurance brokers in Sunderland compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Sunderland are compared.

RankProviderRatingReviewsOpen Sat.
11st UK Broking★ 5,0150No
2Crosby Insurance Brokers★ 4,9129No
3Partners& Houghton (this page)★ 4,947No
4Just Travel Cover★ 4,4349No
5iRevolution Connect★ 3,966Yes
Contact
+441915103354www.partnersand.comLambton House, Newbottle St, Houghton le Spring DH4 4AR
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed