AXA Insurance

Nice place

Don't use this company it's taken 8 years to sort a substance claim, they don't know what they are doing, let alone the lost adjusters Sedwick's. DO NOT USE

I’m worried about their partners involved with motor repair. I’m having an ongoing poor experience where my car was given more than two weeks ago and their partners are still waiting to receive parts to do the repair work. It should not take so long. The company should take some responsibility and provide assistance rather than reading the rule book. Avoid at all costs.

After 45 years of paying AXA for home/contents insurance I received a short abrupt letter telling me they are cancelling the policy saying they no longer insure Listed buildings. I don't believe it. And giving me just 3 weeks notices is appalling. Not a word of apology.

Just terrible customer service. 2 months passed and still no response at all to my travel insurance claim (DE1-22-029754)

AXA car insurance and COPART UK seem to have a lucrative partnership, praying on people's vulnerable accidents and increasing their stress. Last night I hit a central reservation. I have a lovely Honda Jazz which is 14 years old. It was recently serviced and both Motorway and Webuyanycar offered £2000 less than the car was bought for 12 years ago. Before assessing the car and judging by the age, Copart are already trying to write the car off and this does not bode well for a fair and honest assessment. The car was taken to storage and yet before anyone has viewed the vehicle this decision seems to have been made. Try getting hold of anyone and you will spend the day being shunted from one place to another. What a stressful, disappointing and dodgy experience so far and it is not 24hrs since the incident. The only people who seem to profit from this arrangement are likely to be a car insurance company and their sidekick for 'write-off's'. Something stinks! Repair and give me back my lovely and reliable car!! It is now Wed and Copart were meant to contact me in 1 day. To date I have not heard from them and my car is still not being repaired despite my own garage being prepared to do a contract repair on the car they know. It is now Thurs 20/3 and finally Joe Odwyer, an Engineer has done an evaluation, based on previous scratches and dents they have subtracted more money from what they are offering and using companies that have a dodgy reputation to base their valuation on. Interesting that they will not contact Honda which has serviced the car since new! This is the relationship between AXA and Copart UK.

Axa is you and I , it’s home, it’s accommodating and warm, nothing but great things with the company , her policy and innovative ideas and most of all putting the most important thing first “human” doesn’t matter if it’s her members or her employee. Be rest assured that you matter ! One AXA!