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Pound Gates

Pound Gates

4.5(35 reviews)See reviews ↓·Ipswich

What customers say

Based on genuine customer reviews

Ipswich-based Pound Gates has built a loyal commercial following, with clients noting relationships spanning a decade or more. Several reviewers describe the team as professional and knowledgeable, particularly during annual reviews where cover is reassessed and advice offered on protecting the business better. The responsiveness of staff stands out: queries are handled promptly by a person rather than automated systems, and claims are settled quickly with minimal disruption to trading. Named individuals Josh and Del receive particular praise for service that feels personal and approachable.

Something that features in review after review is value, with customers describing competitive pricing, increased cover for less outlay, and proactive renewal reminders sent well ahead of deadlines. Long-standing clients in removals and nursery care speak of honest guidance and the confidence that comes from knowing they are properly covered. Communication is clear throughout, whether explaining policy details or addressing concerns, and the team's helpful manner makes them easy to deal with. Clients who have compared quotes elsewhere have chosen to remain because of the reliability and consistent standard of service received over many years.

Reviews

Reviews are taken from publicly available sources.

PB
Peter Basford2 February 2026

We get fantastic service from Josh, Del and the team. They've saved us money and given us increased cover to protect us better. Very happy to recommend them to advise and guide others

PD
Peter Davidson30 October 2025

A professional, efficient and personal service. We have used Pound Gates for all of our business insurance needs for many years. Highly recommended.

NB
Nick B25 October 2025

I have represented numerous companies with very diverse operations over a many years handling all types of business issues including insurance inception, claims and renewals. PoundGates has been my go to broker for the last 17 years because of their competitive rates, efficient administrative support and, perhaps most important, continuity of representation with the same dedicated and highly knowledgeable Business Manager.

CV
Catherine Vickery4 July 2025

We've been with Pound Gates for several years now, and the experience has been nothing short of excellent. Their team is responsive, knowledgeable, and truly understands the needs of our business. Whenever we've had questions or needed to make changes to our policy, they’ve handled everything quickly and professionally. Knowing we're covered by such a reliable provider gives us real peace of mind. Highly recommended!

HB
Hanlon Bros20 June 2025

Hanlon bros removals & storage have been using Pound Gates for 10+ years and they offer a fantastic service. They take the hassle out of finding the best deals out there for all our insurance needs and make sure we are getting the best deal for us. We are reminded that our insurances are due for renewal well in advance with renewal invitations and quotes. Any queries we have are dealt with almost immediately by a person and not an automated message which is rare these days. Making claims is also very straight forward and carried out in a fast and efficient manner. I would 100% recommend Pound Gates to any business looking for a professional yet personal insurance broker to contact Pound Gates you won't be disappointed. Paul & Lorraine O'Hanlon Hanlon Bros Removals & Storage

TM
Tara Morjaria24 April 2025

Working with Poundgates has been a really positive experience. Their customer service is excellent. They are very helpful and easy to talk to. They provide that real personal touch, which is rare these days and is really appreciated. It’s been a pleasure dealing with them, and we wouldn’t hesitate to recommend them to others.

PB
Paul Bampton5 November 2024

Viv is a credit to this business. Excellent, efficient and very easy to deal with. Also when renewing our fleet insurance this year, Viv found me a much cheaper solution. Decent company to work with.

Insurance brokers in Ipswich compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Ipswich are compared.

RankProviderRatingReviewsOpen Sat.
1NFU Mutual Ipswich★ 5,0138Yes
2Orwell Insurance Services Ltd★ 4,6113No
3WTW★ 4,695No
4Pound Gates (this page)★ 4,535No
5AXA Insurance★ 3,8117Yes
Contact
+441473346046www.poundgates.comHyde Park House, Crown St, Ipswich IP1 3LG
Working hours
Monday09:00–17:30
Tuesday09:00–17:30
Wednesday09:00–17:30
Thursday09:00–17:30
Friday09:00–17:30
SaturdayClosed
SundayClosed