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Cofton Insurance Services Ltd

Cofton Insurance Services Ltd

4.9(45 reviews)See reviews ↓·Birmingham

About the company

Cofton Insurance Services Ltd is an independent insurance broker established in 2001 and based in Birmingham. Its staff has in excess of 100 years combined insurance experience. The company operates as a traditional high street broker offering face-to-face service for personal insurance. It is authorised and regulated by the Financial Conduct Authority and acts on behalf of clients across the UK. It offers a full range of insurance products for personal clients to large corporate companies.

What customers say

Based on genuine customer reviews

Insurance for cars, homes, landlords, businesses and holidays is the core of what this independent broker handles, and reviewers return to that breadth again and again. Customers in several reviews describe relationships stretching over two decades, with policies placed for personal and commercial risks alike, including vehicle fleets and company liabilities. One thing mentioned again and again is the value of speaking to a named individual rather than a call centre; Graham, Kim Gittins and other staff are singled out for timely, accurate and professional handling of unusual requests.

Reviews time and again mention competitive quotations, clear explanations of options and advice that suits their circumstances, alongside prompt call answering and quick responses to questions. The personal touch of an office where clients can visit or telephone and know the people dealing with their cover is contrasted with faceless corporates, and long-standing clients describe never having felt the need to look elsewhere. Problem-solving is another theme, with staff persisting until a solution was found, and the politeness and professionalism of the team noted across personal lines, landlord cover and business buildings. That mix of continuity, accessible expertise and fair pricing keeps clients returning for motor, property and commercial insurance.

Reviews

Reviews are taken from publicly available sources.

JW
Jamils Wheels18 June 2026

I have been using Cofton Insurance as my insurance broker for over 20 years, and the service has been outstanding throughout that time. As an independent broker, they have always taken the time to understand my needs and find the right cover at competitive prices. The advice and support they provide are second to none, and it’s reassuring to know that there is always a knowledgeable team on hand to help. A special mention must go to Graham, Jackie, and Kim, who have consistently gone above and beyond whenever I’ve needed assistance. They are professional, friendly, and always willing to help, making the whole insurance process straightforward and stress-free. The rest of the team are equally excellent, delivering first-class customer service year after year. In an industry where good service can be hard to find, Cofton Insurance truly stands out. I would highly recommend Cofton Insurance to anyone looking for a trustworthy, professional insurance broker that genuinely puts its customers first.

TS
Tammy Spittle9 June 2026

Can I just say what a amazing service provided by the staff at cofton insurance .They went above and beyond to help with a problem we had they never gave up until they found a solution . Really can't recommend them enough and so nice to have somebody you can see helping you and not on the phone 🙂 Thankyou so much .💗

SL
Stacey Lister28 April 2026

I had a great experience working with Jacky for my business insurance. She really took the time to understand all of my business requirements and found a suitable insurer that matched exactly what I needed. Jacky was incredibly patient throughout the process, especially when I took time getting back to her and needed to make a few adjustments to the policy. Nothing ever felt like too much trouble, and she handled everything professionally and efficiently. I’d highly recommend Jacky to anyone looking for reliable and supportive advice on business insurance.

MB
Matt Boswell16 April 2026

Cofton have been providing our insurance for over 20 years . Great company

AD
Amanda Deards9 February 2026

I am very happy being a Cofton Insurance customer. They arrange competitive insurance for my car. Everyone I speak to is always helpful and pleasant. Highly recommend

AS
Andie Swain24 November 2025

So wonderful to speak to a human being! Jacky was so helpful and saved my mom over £100 on her annual car insurance. The phone was answered immediately. No waiting in a queue to speak to someone or trying to get help online with a chatbot! Highly rec.

AG
Andy Grinnall11 August 2025

I was having difficulty finding home insurance that would cover my situation online, so I called in to Cofton Insurance Services and explained the issue to Kim. Within a few hours she had come back to me with a suitable policy. In the end I didn't take up the offer as my current insurer was able to offer cover at a lower price, but the service received was excellent and I would definitely use them again for any out of the ordinary insurance needs.

Insurance brokers in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 8 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1Acorn★ 4,9225No
2Cofton Insurance Services Ltd (this page)★ 4,945No
3Norton Insurance Brokers★ 4,8216Yes
4PIB Insurance Brokers★ 5,09No
5Falcon Insurance★ 4,758No
Contact
+441214531945www.cofton-insurance.co.ukPark House, Bristol Rd S, Rubery, Rednal, Birmingham B45 9AH
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed