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The Mortgage Department

5.0(112 reviews)See reviews ↓·Birmingham

What customers say

Based on genuine customer reviews

Self-employed applicants and homebuyers with complicated cases form the bulk of the feedback for this Birmingham mortgage broker. Zi Mirza is named in nearly every account, and the recurring theme is his patience in explaining each stage without jargon, particularly for clients whose circumstances had previously proved difficult for other brokers. Reviews regularly describe a rapid turnaround, with one application submitted at the start of a week and an offer arriving within days, and several mention being kept informed as new rates became available, allowing them to renew on lower monthly payments.

The clarity of the advice comes up often, with options discussed thoroughly before any decision, and clients who had almost given up hope after earlier refusals credit his expertise with securing approval. Communication is a consistent point, covering calls, emails and proactive updates throughout the home-buying process, and the overall tone is one of relief and gratitude at how straightforward a stressful transaction was made. First-time buyers, those remortgaging and business owners all appear among the accounts, with the handling of self-employed income and multiple product choices singled out for particular mention.

Reviews

Reviews are taken from publicly available sources.

SS
Salina Siddiqi7 July 2026

Zi was highly recommended to us by a friend and we are glad we went with him! He has a lot of experience and gives great honest advice. We would definitely recommend going with him.

AT
Anthony Taylor6 July 2026

THE MORTGAGE DEPARTMENT ABSOLUTELY AMAZING SERVICE ! Zi is brilliant. Took the time to explain everything couldn’t recommend him enough he’s literally made my experience stress free and can’t thank him enough HIGHLY RECOMMENDED! ⭐️⭐️⭐️⭐️⭐️

MJ
Moeez Jamil5 July 2026

Zi was brilliant throughout my mortgage renewal. Everything was explained clearly, all my options were discussed, and I felt completely at ease throughout the process. Thanks to Zi, I’ve renewed my mortgage with much lower monthly payments than before. Highly recommend!

MA
Mohammad Ansar28 May 2026

Excellent service provided by Zi, very knowledgeable and efficient with his work. Mortgage application submitted Monday and offer received on Thursday.

MO
Michael Owuye14 May 2026

I was recommended to The Mortgage Company. My experience is that Zi was professional at guiding me every step of the way in my mortgage application process. There are 100’s of products out there. Zi’s knowledge and expertise is unquestionably. I have now moved into my new house and cannot thank Zi enough for making everything straight forward with no jargon just plain simple. You won’t be disappointed.

S
Samiya5 May 2026

We recently use Zi for our sisters mortgage and honestly couldn’t have asked for better support. From start to finish, everything was handled so smoothly and clearly. Zi was always available and kept us updated throughout the whole process. What could have been quite a stressful experience was made so much easier thanks to Zi's help. Really professional but also very approachable. Would definitely recommend to anyone looking for a reliable mortgage broker!

S
saaky7862 May 2026

"Absolute lifesaver—couldn't recommend highly enough!""Working with Zi at Zi Mortgage Department was the best decision we made during our home-buying journey. We had a somewhat complicated financial situation, butt Zi was incredibly knowledgeable, diligent, and patient. They took the time to understand our needs and found a tailored solution that others said was impossible. They were always available to answer questions (and I had a lot!), and handled the paperwork with amazing efficiency, taking all the stress out of the process. If you want a broker who fights for you and gets results, Zi Mortgage Department is the one!"

Mortgage brokers in Birmingham compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 9 businesses in this category in Birmingham are compared.

RankProviderRatingReviewsOpen Sat.
1First Mortgage★ 5,01120Yes
2Mortgage Advice Bureau★ 5,0615Yes
3Birmingham Mortgage Advice★ 5,0345Yes
4XMORTGAGE LTD★ 5,0185Yes
5aFinancial, mortgages made simple★ 5,0166No
6The Mortgage Department (this page)★ 5,0112Yes
Contact
+447876622259www.themortgagedepartment.co.uk71 Vyse St, Birmingham B18 6EX
Working hours
Monday09:00–23:00
Tuesday09:00–23:00
Wednesday09:00–23:00
Thursday09:00–23:00
Friday09:00–23:00
Saturday09:00–23:00
Sunday09:00–23:00